Amberley Archambault
Bentonville,AR
Summary
Seasoned Club Manager runs smooth day-to-day business operations. Well-versed in overseeing staff members, managing suppliers and companies budget. Brings industry best practices to every area while delivering on operational, financial and strategic goals. Possesses excellent organizational skills and delivering exceptional customer service. Uses strong leadership qualities to make decisions quickly and confidently. Hardworking and passionate individual eager to achieve company goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Club Manager
Sams Club
07.2022 - Current
- Recruited, hired, and trained to develop high-performing staff.
- Increased staff performance and engagement via motivational leadership.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
Club Manager
Sams Club
02.2020 - 07.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Contributed to leadership team for implementing company policies and procedures.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
Club Manager
Sams Club
11.2013 - 10.2016
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained and guided team members to maintain high productivity and performance metrics.
Co-Manager
Sams Club
10.2012 - 11.2013
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exhibited excellent people skills during interaction with employees and customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Fresh Assistant Manager G1
Sams Club
08.2010 - 10.2012
- Maintained compliance with health code standards.
- Purchased new inventory according to expected regular and holiday demand.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Fresh Assistant Manager G1
Sams Club
02.2010 - 08.2010
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Fresh Assistant Manager
Sams Club
04.2009 - 02.2010
- Determined and implemented appropriate productivity, quality and service goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Operations Associate Manager
Sams Club
09.2008 - 04.2009
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Monitored employee productivity and optimized procedures to reduce costs.
- Coordinated with General Manager in different operational issues and promotional activities.
Metro Membership AM
Sams Club
10.2007 - 09.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Abraham Lincoln High School
Denver, CO05.1996
Skills
- Performance Management
- Team Building
- Organization and Time Management
- Attention to Detail
- Team Motivation
- Dependable and Responsible
- Coaching and Mentoring
Accomplishments
2021 Western Region Market 5 Club of the year
Certification
Food Safety Manager certified- National Registry of Food Safety Professionals
Timeline
Club Manager
Sams Club
07.2022 - Current
Club Manager
Sams Club
02.2020 - 07.2022
Club Manager
Sams Club
11.2013 - 10.2016
Co-Manager
Sams Club
10.2012 - 11.2013
Fresh Assistant Manager G1
Sams Club
08.2010 - 10.2012
Fresh Assistant Manager G1
Sams Club
02.2010 - 08.2010
Fresh Assistant Manager
Sams Club
04.2009 - 02.2010
Operations Associate Manager
Sams Club
09.2008 - 04.2009
Metro Membership AM
Sams Club
10.2007 - 09.2008
High School Diploma -
Abraham Lincoln High School