Amber'Ley Della-Calce
New Market
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Bad Daddy's Burger Bar
05.2022 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Chili's Restaurant
03.2021 - 04.2022
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Cashier/Server
City Cafe Diner
02.2016 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
GED -
Calhoun Community College
Huntsville Alabama05-2014
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Point of sale operation
- Dining area maintenance
- Allergy awareness
- Table setting knowledge
- Foreign language proficiency
- Server training
- Hostess support
- Take-out serviceReliability
- Multitasking
Languages
English
Native or Bilingual
French
Limited Working
Japanese
Limited Working
Timeline
Server
Bad Daddy's Burger Bar
05.2022 - 04.2023
Server
Chili's Restaurant
03.2021 - 04.2022
Cashier/Server
City Cafe Diner
02.2016 - 11.2020
GED -
Calhoun Community College