Amberley Monrial
Waco,Texas
Overview
2026
2026
years of professional experience
Work History
Receptionist
Ac Hotel
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained accurate records of reservations, cancellations, and special requests to enhance guest experience.
- Collaborated with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Assisted in training new staff on front desk procedures and customer service protocols.
- Handled incoming calls and emails professionally, routing inquiries to appropriate departments as needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Collected Type payments, processed transactions and updated relevant records.
Flex
HEB Grocery Store
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Order Fill/picker
Tractor Supply Distribution Center
2024.04 - 2025.06
- Operated material handling equipment to efficiently pick and prepare orders for shipment.
- Ensured accurate fulfillment of customer orders by verifying product selections and quantities.
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Data inputting
- Mail handling
- Multi-line telephone operation
- Professional demeanor
- Service-oriented mindset
- Security awareness
- Positive and professional
- Calm demeanor
- Office supply inventory control
- Multi-line phone system operation
- Multitasking and prioritization
- Call redirection
- Customer service
- Attention to detail
- Problem-solving
- Call answering and routing
- Microsoft office
- Payment processing
- Courteous and professional
- Conflict resolution
- Basic math
- Multi-line phone systems
- Call management
Timeline
Order Fill/picker
Tractor Supply Distribution Center
2024.04 - 2025.06
Receptionist
Ac Hotel
Flex
HEB Grocery Store