AMBERLY HERRERA
Alcalde,New Mexico
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Hardworking, ethical and detail-oriented. Efficiently works on demanding tasks in a fast-paced environment. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
6
6
years of professional experience
Work History
Sales Representative
Verizon
08.2023 - Current
- Remained up to date on current offerings and company processes
- Determined customers' needs based on sales calls and face-to-face meetings
- Investigated and resolved reported customer issues for improved customer satisfaction
- Advised customers on different financing options
- Described product to customers to accurately explain details and care of merchandise
- Maintained strong relationships with existing customers to ensure repeat business
- Developed sales strategies to achieve monthly and quarterly targets
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
Sales Store Manager
Russell Cellular
11.2020 - 08.2023
- I observe my team members to ensure they are following all policies and procedures
- With each guest I work with I take time to build a rapport to gain customer and employee relations
- Continuously gaining knowledge about Verizon and telecommunications
- Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions
- Oversaw employee recruiting, onboarding and training on store procedures
- Managed inventory audits, financial reconciliations and sales reporting
- Maintained clean, safe, and organized store environment for customers and employees
- Collaborated with team members to set sales goals and develop strategies for achieving them
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs
Online Grocery Pickup
Walmart
03.2020 - 10.2020
- Selected, bagged and staged grocery orders for guests
- Organized items in storage areas, arranging similar items together for easy access
- Collaborated with team to complete daily tasks and enhance service delivery
Clerk ll
North Central Solid Waste Authority
12.2019 - 03.2020
- Create customers account by verifying proper documentation provided by the county for their home address
- Performed general office duties such as photocopying, scanning, and faxing documents
- Processed payments for products or services
- Entered data into computer systems accurately and efficiently
- Answered telephone to take messages or redirect calls to appropriate colleagues
- Answered customer inquiries via phone and email
Customer Service Supervisor
Walmart
01.2019 - 12.2019
- In this position I supervised all the front end of the store including cashiers, money center, customer service and cart pushers
- I would maintain all cash flow throughout the store, handle any customer escalations
- Oversaw customer service team and ensured efficient resolution of customer inquiries
- When we were short staffed, I would put myself in my team members role until another team member became available
- Stayed up to date with policy, process and regulatory changes for customer interactions
Education
GED -
Northern New Mexico College
Espanola, NM03.2018
Skills
- Multitasking
- Negotiation Tactics
- Strong communication
- Staff Training
- Product knowledge
- Cash Handling
- Customer Relations
- Team Leadership
- Exceeding Customer Expectations
References
- Laura Nemec, (713) 446 - 4070
- Krystal Warthen, (505) 423 - 2530
- Megan Osmus, (505) 927 - 1104
- Darla Trujillo, (505) 927 - 9248
Timeline
Sales Representative
Verizon
08.2023 - Current
Sales Store Manager
Russell Cellular
11.2020 - 08.2023
Online Grocery Pickup
Walmart
03.2020 - 10.2020
Clerk ll
North Central Solid Waste Authority
12.2019 - 03.2020
Customer Service Supervisor
Walmart
01.2019 - 12.2019
GED -
Northern New Mexico College
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