Amberly Thomas
Lawrenceville,GA
Summary
Results-driven Automotive Sales Leader with extensive experience in dealership and internet sales, team leadership, and customer development. Delivered exceptional sales outcomes through effective hiring, training, and coaching of sales teams while enhancing customer satisfaction and profitability. Focused on managing the complete sales process and leveraging CRM systems to build long-term customer relationships and drive performance.
Overview
11
11
years of professional experience
Work History
Sales Manager
Potamkin Hyundai Stone Mountain
Lilburn, USA
06.2020 - Current
- Hired, trained, developed, coached, and managed sales representatives to achieve individual and dealership goals.
- Lead the sales process from customer engagement through vehicle selection, negotiation, delivery, and follow-up.
- Personally sell new and used vehicles while appraising trade-ins and structuring deals to maximize gross profit and customer satisfaction.
- Manage recruiting, objective setting, performance monitoring, and accountability for the sales team.
- Monitor sales performance, analyze sales data, and implement coaching and process improvements to increase productivity and results.
- Leverage eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB, and other resources to generate and convert sales opportunities.
- Conducted staff sales meetings focused on development, best practices, sales strategy, and process improvement to enhance team effectiveness.
- Build new business through strategic networking, referrals, follow-up, and relationship development.
- Balanced sales volume, expenses, profitability, and CSI objectives while fostering a strong customer-focused culture.
Internet Sales Consultant
Asbury Automotive Group
Duluth, USA
11.2017 - 06.2020
- Managed online customer inquiries, product questions, pricing requests, and sales opportunities to enhance customer satisfaction.
- Developed sales pipelines through networking, cold calling, referrals, and consistent lead follow-up to drive sales growth.
- Engaged internet customers and scheduled appointments electronically to create a convenient buying experience.
- Engaged internet customers and scheduled appointments electronically, streamlining the buying experience.
- Built customer relationships through responsive communication, product knowledge, and solution-focused sales support.
Restaurant Manager
Atlanta Comedy Theater
Norcross, USA
10.2015 - 10.2019
- Managed daily restaurant operations, inventory, staffing, scheduling, customer service, and supply ordering.
- Adjusted staffing assignments and schedules to align with business needs, employee availability, and customer demand, ensuring optimal service delivery.
- Built positive customer experiences by resolving concerns, gathering feedback, and implementing service improvements.
- Approved payroll submissions and handled onboarding and paperwork for newly hired employees.
- Coordinated with social media, public relations, and other teams to enhance visibility and engagement for product and event promotions.
Education
High School Diploma -
Berkmar High School
Lilburn, GASkills
- Vehicle sales
- Automotive Sales Leadership
- Sales strategy
- Performance management
- E-commerce sales
- Vehicle Appraisals
- Hiring
- Training
- Coaching
- Relationship management
- Networking
- ELeads
- DealerTrack
- VAuto
- Mobile Sales Solutions
- Microsoft Office
- Product presentation
Timeline
Sales Manager
Potamkin Hyundai Stone Mountain
06.2020 - Current
Internet Sales Consultant
Asbury Automotive Group
11.2017 - 06.2020
Restaurant Manager
Atlanta Comedy Theater
10.2015 - 10.2019
High School Diploma -
Berkmar High School