Amber N. Williams
Midwest City,OK
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Patient Services/Registration Coordinator
Community Health Care Centers Of Oklahoma
03.2020 - Current
- Performed front desk functions for thriving and busy community care clinic
- Checking patients in for their appointment and scheduling follow up appointments
- Ensure patient’s demographic information is current
- Confirmed patient insurance coverage and billing information with insurance companies
- Managed over 60 patient calls per day and ensured timely and effective information provision to callers with referrals to physicians or nurses for callback as needed
- Balanced nightly monies and processed credit cards
Patient Service Representative
Integris Family Care Edmond East
04.2014 - 03.2020
- Managed over 65 patient calls per day for a busy internal medicine physician. Providing exceptional customer service to patients, answering questions and addressing concerns
- Scheduled appointments with patients
- Maintained, organized, and updated patient EHR according to HIPAA regulations
- Managed patient registration process, confirming data accuracy and completeness.
- Provided clerical services as needed for office operations.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff
Education
Bachelor of University Studies - University Studies
Oklahoma State University
Stillwater, OK05.2023
Associate of Arts - Social Sciences
Rose State College
Oklahoma City, OKSkills
- Time Management
- Medical History Documentation
- Customer Service
- Admissions Screening
- Multitasking Abilities
- Appointment Scheduling and Confirmation
Timeline
Patient Services/Registration Coordinator
Community Health Care Centers Of Oklahoma
03.2020 - Current
Patient Service Representative
Integris Family Care Edmond East
04.2014 - 03.2020
Bachelor of University Studies - University Studies
Oklahoma State University
Associate of Arts - Social Sciences
Rose State College
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