Amber N. Williams
Lake Orion
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Operations Team Lead Specalist
United Wholesale Mortgage
06.2020 - Current
- Motivated and trained employees to maximize team productivity
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Developed and deepened relationships with clients
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Wellness Coordinator
Pomeroy Living
12.2019 - 06.2020
- Developed wellness programs targeted on specific groups and areas of wellness.
- Collected and tracked information about participation and outcomes of individual programs.
- Maximized program enrollment through effective outreach events, cold calling strategies, membership incentives and referrals programs.
- Managed health fair activities to expose customers to health and wellness businesses.
- Educated staff on new fitness industry developments and provided effective health and fitness solutions to over1-72 clients.
- Organized schedules for comprehensive group fitness programs.
- Implemented budget guidelines and policies for staff.
- Performed screenings every month for markers such as blood pressure, weight and BMI.
- Carried out day-day-day duties accurately and efficiently.
Medical Technician
Pomeroy Living
09.2017 - 12.2019
- Administered Medications
- Job Duty: Handle new medication orders
- Job Duty: Manage Pharmacy Deliveries
- Job Duty: Training new staff
- Job Duty: Perform Care
Medical Technician
Vista Springs of Washington
05.2017 - 09.2017
- Administered Medications
- Job Duty: Handle new medication orders
- Job Duty: Manage Pharmacy Deliveries
- Job Duty: Training new staff
- Job Duty: Perform Care
- Waltonwood Assisted Living Facility
Medical Technician/On call
11.2015 - 05.2017
- Administered Medications
- Job Duty: Supervisor on Shift, Manage Staffing the Roster
- Job Duty: Handle new medication orders
- Job Duty: Manage Pharmacy Deliveries
- Job Duty: Training new staff
Direct Support Professional
Angels Place
04.2014 - 11.2015
- Increasing the quality of life for residents with cognitive impairments
- Job Duty: Transitioning residents with cognitive impairments back into the community
- Job Duty: Providing support in daily living
- Job Duty: Providing support in activities
Caregiver Job Duty
Enhance Inc
03.2014 - 05.2014
- Increasing the quality of life for residents with cognitive impairments
- Job Duty: Transitioning residents with cognitive impairments back into the community
- Job Duty: Providing support in daily living
- Job Duty: Providing support in activities
Direct Support Professional
Flat Rock Care Center
04.2013 - 02.2014
- Increasing the quality of life for residents with cognitive impairments
- Job Duty: Transitioning residents with cognitive impairments back into the community
- Job Duty: Providing support in daily living
- Job Duty: Providing support in activities
Service Coordinator/Intern
Oaks, Top
08.2012 - 12.2012
- Assisted service coordinator
- Job Duty: Assisted the Adult Day Care Center
- Job Duty: Assisted Oaks Residents with activities
- Job Duty: Perform activities with the Adult Day Care Center
- Job Duty: Assisted Oaks Residents with state paperwork
- Job Duty: Assisted Oaks Residents with government assistance
- Residence at Hill
Desk Assistant
California University of Pennsylvania
01.2011 - 12.2012
- Assisting students and guest
- Job Duty: Signing guest in and out of the building
Activities Director/Assistant
01.2011 - 04.2011
- Creating cognitive activities
- Job Duty: Demonstrating cognitive activities
- Job Duty: Assisting the activities director
Secretary
The Job Store
07.2006 - 10.2006
- Filling
- Administrative Duties: Typing
- Administrative Duties: Answer phones
- Internships
Education
Certificate- Certified Nursing Assistant -
Warren Health Academy
2018
Bachelor of Science - Gerontology/Human Services
California University of Pennsylvania
2012
High School Diploma -
Sandusky High School
Sandusky, OH06.2008
Skills
- Typing
- Filing
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Certified in First Aid, CPR, AED
- Creating cognitive activities
- Creating physical activities
- Operations and Procedural Knowledge
- Task Delegation
- Effective Workflow Management
- Directing Team Members
- Closing Procedures
- Employee Performance Reviews
- Production Standards
- Compliance Requirements
- Shift Coverage
- Mathematical Calculation and Reasoning
- Focus and Follow-Through
- Originality and Creativity
- Job Assignments
- Workflow Schedules
- Problem Anticipation and Resolution
- Customer Needs Assessments
Additional Information
- PSAC Qualifier finished fifth overall
- 2011 PSAC Qualifier finished eighth overall
- 2010 Academic Achievement List Spring 2011
- Academic Achievement List Fall 2011
- Academic Achievement List Fall 2012
Timeline
Operations Team Lead Specalist
United Wholesale Mortgage
06.2020 - Current
Wellness Coordinator
Pomeroy Living
12.2019 - 06.2020
Medical Technician
Pomeroy Living
09.2017 - 12.2019
Medical Technician
Vista Springs of Washington
05.2017 - 09.2017
Medical Technician/On call
11.2015 - 05.2017
Direct Support Professional
Angels Place
04.2014 - 11.2015
Caregiver Job Duty
Enhance Inc
03.2014 - 05.2014
Direct Support Professional
Flat Rock Care Center
04.2013 - 02.2014
Service Coordinator/Intern
Oaks, Top
08.2012 - 12.2012
Desk Assistant
California University of Pennsylvania
01.2011 - 12.2012
Activities Director/Assistant
01.2011 - 04.2011
Secretary
The Job Store
07.2006 - 10.2006
Bachelor of Science - Gerontology/Human Services
California University of Pennsylvania
Certificate- Certified Nursing Assistant -
Warren Health Academy
High School Diploma -
Sandusky High School