Amberniece Dunn
Customer Service Rep.
Mesquite,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
City Of Dallas
Dallas, TX
09.2019 - 05.2020
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Healthcare Liaison
Compass Professional Health Services
Dallas, TX
01.2014 - 12.2016
- Scheduled appointments for customers
- Trained team personnel on liaison activities and protocols, mentoring and coaching to improve skills.
- Communicated with clients to verify roots and causes of problems relating to medical bills.
- Solved conflicts and addressed issues that occurred between other entities and business.
Education
Associate of Arts - Education
University of Phoenix
Tempe, AZ 01.2010 - 01.2012
Skills
Complaint resolution
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Supervised team of 4 staff members.
Timeline
Customer Service Representative
City Of Dallas
09.2019 - 05.2020
Healthcare Liaison
Compass Professional Health Services
01.2014 - 12.2016
Associate of Arts - Education
University of Phoenix
01.2010 - 01.2012