Amber Nichols
Montpelier,OH
Summary
Dynamic and results-oriented professional with a proven track record at TCC Verizon Wireless, enhancing customer satisfaction and increasing sales revenue through effective communication and problem-solving skills. Skilled in forklift operation and maintaining safety compliance, consistently contributing to team success and operational efficiency. Demonstrates a commitment to continuous improvement and quality assurance, driving positive outcomes in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
TCC Verizon Wireless
11.2019 - 06.2020
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Janitorial Cleaner
The Cleaning Company
01.2019 - 10.2019
- Polished and waxed floors for improved appearance and protection.
- Worked with team members to complete cleaning assignments on schedule.
- Disinfected restrooms to enhance sanitation and user comfort.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
Inventory Cycle Counter
A Stamp Industries
04.2017 - 10.2018
- Analyzed trends in inventory data, identifying areas for improvement and recommending solutions to management.
- Supported warehouse operations by assisting with receiving, stocking, picking, packing, shipping, and other tasks as needed.
- Maintained up-to-date knowledge of warehouse management systems to effectively track and manage inventory data.
- Effectively communicated findings from cycle counts to relevant departments for quick resolution of discrepancies or issues identified during the process.
- Improved inventory accuracy by consistently performing cycle counts and reconciling discrepancies.
Press Operator
Yangfeng Automotive
06.2016 - 12.2016
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
- Promptly removed completed loads from press.
- Reviewed completed orders for quality and accuracy.
Warehouse Forklift Operator
Menards Distribution Center
08.2015 - 05.2016
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
Inventory Cycle Counter
JCIM
01.2014 - 08.2015
- Analyzed trends in inventory data, identifying areas for improvement and recommending solutions to management.
- Supported warehouse operations by assisting with receiving, stocking, picking, packing, shipping, and other tasks as needed.
- Maintained up-to-date knowledge of warehouse management systems to effectively track and manage inventory data.
- Improved inventory accuracy by consistently performing cycle counts and reconciling discrepancies.
Sales Associate
Addictions
08.2006 - 11.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
General -
Bryan City Schools
Bryan, OH12.2007
Skills
- Attention to detail
- Problem-solving
- Efficient multitasking
- Effective communication
- Valid Driver's license
- Safety compliance
- Forklift operation
- Production work
- Flexible schedule
- Data entry
- Loading and unloading
- Customer service
- Continuous improvement
- Warehouse operations
- Teamwork and communication
- Positive attitude
- Good communication
- Following instructions
- Computer skills
- Worksite safety
- Picking and packing
- Production line work
- Parts inspection
- Product assembly
Timeline
Inside Sales Representative
TCC Verizon Wireless
11.2019 - 06.2020
Janitorial Cleaner
The Cleaning Company
01.2019 - 10.2019
Inventory Cycle Counter
A Stamp Industries
04.2017 - 10.2018
Press Operator
Yangfeng Automotive
06.2016 - 12.2016
Warehouse Forklift Operator
Menards Distribution Center
08.2015 - 05.2016
Inventory Cycle Counter
JCIM
01.2014 - 08.2015
Sales Associate
Addictions
08.2006 - 11.2011
General -
Bryan City Schools
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