AMBERROSE SIERRA
NEWYORK
Summary
Professional with substantial experience in healthcare administration and patient services. Excels in coordinating schedules, managing patient flow, and ensuring seamless communication between departments. Strong focus on collaboration and achieving results, adapting to changing needs. Adept at handling confidential information, utilizing scheduling software, and providing exceptional customer service. Known for reliability and maintaining high standards in all tasks.
Overview
15
15
years of professional experience
Work History
PATIENT ACCESS SCHEDULER
RIRCM
REMOTE
09.2022 - Current
- Schedule patients for their imaging appointments (PET CT, NM, CT, MRI, FLURO, and US).
- Prepare Patient’s for their Appointments
- Email patients and associates in regard to patients scheduled appointments.
- Train new schedulers.
- Complete special projects assigned to me.
- Resolve major scheduling issues.
- Verify insurance.
- Collect payments.
MEDICAL RECEPTIONIST
RADIOLOGY ASSOCIATES
BROOKLYN, NY
03.2019 - 06.2020
- Scheduled appointments
- Prepped patients the night before their appointments according to what procedure they were scheduled for.
- Check in and check out patients
- Proficiency with EMR (Electronic medical records sheet).
- Proficiency in Medical Master and Medics premiere.
- Verified authorization was done through their insurance.
- Collect deductibles, co-pays, co-insurance via credit card, cash, and personal checks.
- Delivered the utmost customer service, resolve any patient's concern.
- Multitasker answer phones, walk-in patients, and answer emails.
CUSTOMER SERVICE REP.
AVANT BUSSINESS SERVICES
NEW YORK, NY
09.2011 - 03.2019
- Delivered excellent customer service.
- Received and direct calls from customers to ensure timely pick-ups and deliveries; address customer concerns and utilize excellent customer service skills to resolve transportation issues.
- Handle and resolve complaints in a diplomatic way.
- Process payments via cash or credit.
- Proficiency with xcelerator and Microsoft word.
- Copy, fax, and scan receipts back to customers.
Education
Certified Dialysis Technician -
NY Medical Career Training Center
05-2024
Some college credits -
Plaza College
QUEENS, NY06-2023
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RACHEL CARSON FOR H.S
BROOKLYN, NY06-2009
Heartsaver First Aid CPR AED -
Heart Associate
Flushing, NYSkills
- Patient Safety
- Patient Care
- Attention to detail
- Dialysis Procedure
- Vital Signs monitoring
- Verbal communication
- Equipment set-up and maintenance
- Able to operate a fax, scanner, copier, shredder, PC, Sku gun, medical equipment and multi-line phone unit
- Knowledge of Microsoft Word, Excel, PowerPoint, Internet research and accurate typist (35 WPM)
- Possess strong customer service and interpersonal skills
- Patient registration
- HIPAA compliance
- Insurance verification
- Strong organization
Timeline
PATIENT ACCESS SCHEDULER
RIRCM
09.2022 - Current
MEDICAL RECEPTIONIST
RADIOLOGY ASSOCIATES
03.2019 - 06.2020
CUSTOMER SERVICE REP.
AVANT BUSSINESS SERVICES
09.2011 - 03.2019
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RACHEL CARSON FOR H.S
Certified Dialysis Technician -
NY Medical Career Training Center
Some college credits -
Plaza College
Heartsaver First Aid CPR AED -
Heart Associate