Amber Skye Arellano

Sales & Client Relations:

• Utilized advanced sales techniques and strong communication skills to develop client relationships and promote products effectively promote products.
• Expanded customer base through cold calling, networking, and relationship building.

Business Development:

• Expanded the customer base through referrals, strategic sales calls, and targeted prospecting.

Administrative Support:

• Assisted the owner with payroll, invoicing,and other administrative task.

Marketing Initiatives:

• Participated in sales, marketing, and advertising campaigns to enhance brand visibility.

Operational Excellence:

• Maintained strict adherence to cleanliness, organization, and sanitation standards, ensuring a safe and welcoming dining experience

Team Leadership:

• Led Comprehensive training program to enhance staff competency, boosting service quality and efficiency.
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Customer Satisfaction:

• Fostered a hospitable environment to ensure customer satisfaction, driving repeat business and increasing overall sales.

Customer Service:

• Delivered excellent service and maintained a positive dining atmosphere,
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Support Functions:

• Assisted with daily operations and ensured guest satisfaction

Responded to customer requests for products, services, and company information.

Point Of Sales Operations:

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.

Customer Service:

• Contributed to sales growth by upselling products and services based on individual customer requirements.

Operational Support:

• Demonstrated flexibility in shift assignments as needed, working weekends or overtime hours when required for operational support or peak periods.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

Leadership and Promotions:

• Earned multiple promotions by delivering outstanding consistently achieving and exceeding store goals.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night and weekend

Operational Management:

• Oversaw front of house operations, organized events, maintained safety compliance and recruited new team members.

Event Planning:

• Organized events and fundraisers for a 501(c) organization, showcasing strong event coordination and organizational skills.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night &weekend
• Managed time efficiently in order to complete all tasks within deadlines.
• Brainstormed and implemented creative event concepts and themes.
• Trained and supervised event staff to complete tasks on time.

Promotions and outreach:

Managed promotions, giveaways, and cold-calling initiatives to secure business partnerships and sponsorships.

Team Management:

• Supervised the front of house team to maximize productivity and ensure seamless operations.
• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Operational Oversight:

• Managed opening and closing processes while consistency achieving and exceeding store goals.
• Collaborated with other department leads to streamline workflows and achieve business goals collectively.

Team Management:

• Trained new team members by relaying information on company procedures and safety requirements.
• Worked different stations to provide optimal coverage and meet production goals.
• Built and maintained strong client relationships, leading to repeat business and referrals.