AMBER DEANNE SMITH
WINTERSVILLE
Summary
Results-driven leader with a proven track record of success in Human Resources, Grocery Operations, and Customer Management. Expert at balancing operational efficiency with associate engagement to drive team performance. I am seeking to leverage my experience and certifications to excel as a Walmart Leader.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Human Resources People Partner
Walmart
Wintersville
10.2019 - Current
- Possesses a strong understanding of core HR functions, including recruitment, employee relations, performance management, benefits administration, compliance, and payroll, with experience in a large-scale warehouse environment.
- Demonstrates the ability to communicate clearly with all levels of employees, analyze complex situations, identify root causes, and develop effective solutions to employee-related issues.
- Excels in guiding and motivating employees, building strong teams, and creating a positive and productive work environment.
- Utilizes HR analytics to identify trends, improve employee engagement, and ensure compliance with labor laws and company policies.
- Walmart Distribution Center 7017
Freezer Orderfiller
Walmart
Wintersville
08.2018 - 10.2019
- Accurately and efficiently fulfilled customer orders in a climate controlled environment of up to -20 degrees.
- Walmart Distribution Center 7017
Grocery Support Manager
Walmart
Steubenville
03.2018 - 08.2018
- Supervised and trained a team of 25–30 grocery associates, ensuring adherence to company policies.
- Resolved customer inquiries and operational issues promptly while maintaining food safety and quality standards. Orchestrated daily grocery operations, including inventory control, stock monitoring, and product rotation to minimize spoilage.
- Walmart Store 2193
Customer Service Manager
Walmart
Steubenville
01.2017 - 03.2018
- Assigning tasks, coaching, training, and motivating a team of 15-20 customer service associates to ensure efficient operations and exceptional customer experiences.
- Oversaw accurate cash transactions, register accountability, and optimized staffing levels to manage checkout lines.
- Resolved customer complaints and escalated issues as needed.
- Walmart Store 2193
Cashier
Walmart
Steubenville
04.2016 - 01.2017
- Overseeing accurate cash transactions, monitoring checkout lines, and ensuring compliance with company policies and procedures.
- Walmart Store 2193
FDD Orderfiller
Walmart
Wintersville
07.2010 - 01.2014
- Walmart Distribution Center 7017
Education
Eastern Gateway Community College
08.2008 - 01.2011
Skills
- Microsoft Office (Excel)
- Team Management
- Interpersonal
- Customer Service
- Employee Engagement
- Hiring and Onboarding
- Problem-Solving
- Payroll
References
Upon Request.
Certification
- Human Resources Managment Essentials
- Generative AI in HR
- Six Sigma White Belt
- HR Analytics
- Managing Employee Performance
- Managing Employee Compensation
- Recruiting Hiring & Onboarding
- Preparing to Manage Human Resources
- Emotional Intelligence in Leadership
- Introduction to Generative AI
Projects
- Focus Improvement Project- Participated in a project to optimize rack height in the Dairy/Deli department, resulting in improved safety and efficiency. Presented findings to home office senior management.
- Project Lead for Associate Engagement Wall - 3 years
- Coordinated an Associate Career Exploration Fair
- Organized and Hosted an Associate Health and Benefits Fair
- Front End Remodel/ Pickup Tower Team
Awards & Honors
- Associate of the Month, June 2023
- Achieved first Grocery Distribution Center to 90% participation in Walmart Plus
- Leaders Evolving and Developing Class Graduate - 2020
- LEAD Class Graduate - 2025
- Selected to attend Walmart Associates Week- 2023
Timeline
Human Resources People Partner
Walmart
10.2019 - Current
Freezer Orderfiller
Walmart
08.2018 - 10.2019
Grocery Support Manager
Walmart
03.2018 - 08.2018
Customer Service Manager
Walmart
01.2017 - 03.2018
Cashier
Walmart
04.2016 - 01.2017
FDD Orderfiller
Walmart
07.2010 - 01.2014
Eastern Gateway Community College
08.2008 - 01.2011