Ambrea Ramirez
Chandler,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ortho Arizonia
Chandler, AZ
08.2023 - Current
- Managed incoming calls efficiently, ensuring high-quality customer care
- Assisted patients with inquiries, providing accurate and timely information
- Scheduled appointments, coordinating with healthcare professionals to ensure patient needs are met
- Built sustainable relationships of trust through open communication with customers.
- Provided training support for new hires related to customer service processes and procedures.
Customer Service Representative
CVS Healthcare
Chandler, AZ
11.2020 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls and educated customers accordingly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Sales Associate
The Children's Place
Glendale, AZ
04.2019 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Ironwood High School
Glendale, AZ05-2018
Skills
- Inbound and Outbound Calling
- Complaint resolution
- Report Generation
- Call Management
- Appointment Scheduling
- Customer service
Timeline
Customer Service Representative
Ortho Arizonia
08.2023 - Current
Customer Service Representative
CVS Healthcare
11.2020 - 07.2023
Sales Associate
The Children's Place
04.2019 - 11.2020
Ironwood High School