AMBREEN SHAH

• Maintained current and accurate medical records for over patients
• Organized paperwork such as charts and reports for office and patient needs
• Completed and filed financial documentation for accounting purposes
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
• Called patients to confirm scheduled appointments day in advance

• Answered constant flow of customer calls with up to 50 calls in queue per minute

Cultivated customer loyalty, promoted repeat customers and improved sales

• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
• Educated customers on promotions to enhance sales
• Evaluated account and service histories to identify trends, using data to mitigate future issues
• Collected customer feedback and made process changes to exceed customer satisfaction goals

• Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles
• Assisted students of all ability levels develop life-long learning skills and good study habits
• Monitored children's well-being, direct care, progress, and Assisted Management team in evaluating effectiveness of planned activities and education
• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements