Ambria Crawford
Eatonton,GA
Summary
I have a clean background Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Account
Dart
09.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Streamlined internal processes for better efficiency in account management tasks.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Receptionist
Aalto Scientific
03.2022 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained visitor log for entering and leaving facility for security purposes.
Customer Service Representative
Walmart
02.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Central Georgia Technical College
Eatonton, GAPutnam County High School
Eatonton, GA08.2014
Skills
- Auditing Techniques
- Accounting Software Proficiency
- Inventory Control
- Payroll Processing
- Bookkeeping
- Paperwork Processing
- Payment Processing
- Word Processing
- Organizational Skills
- Training and Teaching
- Pleasant Telephone Demeanor
- Cash Application
- Basic Mathematics
- Categorization and Classification
- Quality Standards Compliance
- Updating Customer Accounts
- Microsoft Office
- Audit Procedures
- Presentation Skills
- Clear Communication
Timeline
Account
Dart
09.2022 - Current
Receptionist
Aalto Scientific
03.2022 - 11.2022
Customer Service Representative
Walmart
02.2021 - 12.2021
Central Georgia Technical College
Putnam County High School