Desired Job Title
Lead Business Account ExpertBusiness ExpertMobile ExpertWork Type
Full TimePart TimeLocation Preference
HybridRemoteOn-SiteLocation: Aubrey, USDallas, TXFrisco, TX
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
CARLOS SANDOVAL
Aubrey
Work Preference
Summary
Professional with strong background in account management and client relations, prepared to drive excellence in this field. Known for leveraging analytical skills, financial acumen, and strategic thinking to optimize client portfolios and enhance performance. Highly adaptable team player focused on delivering collaborative success and meeting evolving client needs. Excel in problem-solving, communication, and fostering trust with stakeholders.
Overview
11
11
years of professional experience
Work History
Lead Business Account Expert
T-Mobile for Business
Irving, TX
08.2024 - 12.2025
- Managed client accounts, ensuring alignment with business objectives and service delivery standards.
- Developed customized solutions to enhance customer engagement and retention strategies.
- Collaborated with cross-functional teams to streamline processes and improve service efficiency.
- Implemented CRM systems to optimize account tracking and reporting procedures.
- Mentored junior staff, fostering professional growth and enhancing team performance.
Business Expert
T-Mobile for Business
Irving, TX
07.2023 - 08.2024
- Developed tailored solutions for business clients to meet their specific needs and objectives.
- Analyzed account performance, identifying trends to recommend strategic improvements.
- Conducted regular follow-ups with clients to maintain strong relationships and address concerns proactively.
- Built strong relationships with clients through proactive communication and expert problem resolution.
Mobile Expert
T-Mobile
Frisco, TX
12.2014 - 07.2023
- Educated customers on product features, plans, and promotions to maximize engagement.
- Delivered exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Mentored new staff on sales techniques and company policies to foster a productive environment.
- Developed strategic marketing plans for local events, increasing brand visibility within the community.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Education
General Studies
Delgado Community College
01-2013
Skills
- Auditing techniques
- Revenue recognition
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
- Effective communication
- Adaptability
Accomplishments
- 1× Winner’s Circle (2022 Q1)
- 3× Sprintacular Achievement (2016–2018)
- 10× #1 in district
- #1 in accessories month over month
- #1 in VAF in district month to month
- Consistently top 5 in district
Timeline
Lead Business Account Expert
T-Mobile for Business
08.2024 - 12.2025
Business Expert
T-Mobile for Business
07.2023 - 08.2024
Mobile Expert
T-Mobile
12.2014 - 07.2023
General Studies
Delgado Community College