Ambria Hayes
Andalusia,AL
Summary
Dynamic dental professional with extensive experience at Aspen Dental, excelling in patient intake management and customer service excellence. Proven ability to enhance workflow efficiency and improve patient satisfaction through effective appointment scheduling. Cross trained and excellent Patient service Representative looking for a great job and work family
Overview
1
1
Certification
Work History
Dental Assistant
Aspen Dental
2023 - 2025
- Assisted with patient intake and record management to ensure accurate documentation.
- Prepared treatment rooms by sterilizing instruments and organizing materials for dental procedures.
- Supported dentists during examinations and treatments, enhancing workflow efficiency.
- Educated patients on oral hygiene practices to promote better dental health outcomes.
- Managed appointment scheduling and follow-up calls to optimize patient flow and satisfaction.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
Patient Service Representative
Aspen Dental
2023 - 2025
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries, ensuring timely responses and effective communication.
- Coordinated insurance verification and benefits eligibility for patients.
- Maintained accurate patient records within electronic health record systems.
- Supported front desk operations, enhancing workflow efficiency during peak hours.
- Verified insurance eligibility and coverage for patients.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Software to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
Front Desk
Elba Nursing And Rehabilitation Center
01.2019 - 2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Opp High School
OppDental Assistant Certification -
Lurleen B Wallace
Andalusia Skills
- Patient intake management
- Record management
- Treatment room preparation
- Infection control procedures
- Appointment scheduling
- Dental radiography
- Patient education
- Customer service excellence
- Insurance verification
- Team collaboration
Certification
Dental Assistant
Certified CPR
Timeline
Front Desk
Elba Nursing And Rehabilitation Center
01.2019 - 2022
Dental Assistant
Aspen Dental
2023 - 2025
Patient Service Representative
Aspen Dental
2023 - 2025
High School Diploma -
Opp High School
Dental Assistant Certification -
Lurleen B Wallace