Jenesis Miranda
Dentila
Raleigh,NC
2
Languages
7
years of professional experience
Detail-oriented professional with 6+ years of experience in fast-paced office environments. Expertise in customer service, administrative support, and organization. Proven ability to multitask and communicate effectively under pressure. Seeking new opportunities in North Carolina to leverage strong organizational and problem-solving skills.
Work History
Dental Assistant
9 Months- Assisted in patient intake, documentation, records, scheduling and supporting daily operations in a fast-paced environment
- Prepared and organized treatment rooms, sterilized instruments, and maintained compliance with infection control protocols.
- Communicate effectively with patients, doctors, coworkers while providing professional, friendly and attentive service.
- Work collaboratively with team members to maintain an efficient workflow and positive patient experience
- Assist with radiographs, impressions, clinical procedures and adapt quickly to new procedures, technology, and schedules.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists and hygienists to view and evaluate.
- Addressed concerns calmly and worked to find appropriate solutions while maintaining a positive attitude in a busy, patient-facing environment.
Hospitality Coordinator
4 Years 9 Months- Identified and resolved client complaints concerning catering or room reservations.
- Planned and executed a number of special events per year. while maintaining exact standards of quality and performance.
- Hear and resolve complaints from clients or the public.
- Maintained exacting standards of quality and performance.
- Greet everyone entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Ensured smooth office operations by efficiently coordinating tasks and managing time. by moving quickly and effortlessly around the office
- Ensuring that our members feel safe, comfortable, and
empowered at work - Cross-trained employees in various roles to enhance team flexibility and service quality. in areas to meet customers' needs and expectations.
Lead Barista
1 Year 5 Months- Served as the primary contact for member inquiries and concerns.
- Ensuring smooth operation by moving quickly and effortlessly on the floor. Receive and process customer payments.
- Taking ownership for managing inventory and ordering locations supplies. Order, receive, and stock new product
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning. Sanitize work areas, utensils and equipment.
- Developed training guidelines and conducted staff orientation to ensure effective onboarding.
- Handled and resolved customer complaints with professionalism and drive customer satisfaction to get repeat business.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
Park Opps
6 Months- Activated safety devices to ensure operational efficiency during attraction use. and monitored attraction during operation to red
- Submitted work orders and requested immediate assistance to keep attraction in top shape.
- Acquired knowledge quickly about new technology and software applications through hands-on experience. quickly to new technology and software applications
- Skilled at working independently and collaboratively in a team environment
- Led group projects, delegating tasks and providing constructive feedback to optimize team performance.
- Proven ability to learn quickly and adapt to new situations
Education
Diploma - Dental
- Honor Roll 2025
- Dean's List 2025
- Principles Honor Roll 2025
- 4.0 GPA
- Ranked in Top 5% of class
- CPR certified
- EFDA certified
- Radiography certification
Hospitality - Business
- 4.54 GPA
- Honor Roll 2015-2019
- Dean's List 2019
- Principles Honor Roll
Skills
Patient intake management
Patient scheduling
Dental supply management
Sterilization protocols
Clinical procedure training
Data entry
Appointment coordination
Customer Service
Teamwork
Effective communication
Attention to Detail
Organizational skills
Guest relations
Client relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Assistant
Dentila
01.2026 - CurrentRead More
Hospitality Coordinator
Forrest Solutions At Price Waterhouse Coopers
04.2021 - 01.2026Read More
Lead Barista
HMS Host - TPA Airport Starbucks
11.2019 - 04.2021Read More
Park Opps
Busch Gardens Tampa Bay
04.2019 - 10.2019Read More
Concorde
Diploma from Dental
Read More
Sickles Highschool
Hospitality from Business
Read More