Ambria Naylor
Mundelein,IL
Summary
Dynamic professional with a proven track record at AT&T Mobility, excelling in customer service and teamwork. Adaptable and self-motivated, successfully increased sales revenue at IGS Energy through strategic planning and effective relationship building. Strong problem-solving and time management skills foster robust client relationships while consistently delivering exceptional results. Committed to driving success and enhancing customer satisfaction in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
In Home Expert
AT&T Mobility
Arlington Heights, IL
05.2023 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Manager
IGS Energy
Chicago, IL
06.2014 - 01.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Activity Aide/pt
City View
Cicero, IL
06.2017 - 10.2022
- Assisted in maintaining a safe and clean environment, ensuring all activity areas were organized and properly equipped for scheduled events.
- Reported hazardous conditions to supervisor or nurse to maximize safety and well-being of residents.
- Explained rules for games so all parties understood how to take part in entertainment.
- Trained new Activity Aides on facility protocols and best practices in delivering engaging programming for the resident population.
- Transported residents on outings to facilitate community activity initiatives.
- Provided emotional support and companionship to improve quality of life for residents.
Waxing Specialist
European Wax Center
Skokie, IL
07.2013 - 01.2017
- I’m Built long-lasting client relationships through excellent customer service and consistent followups.
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
- Performed skin assessments to determine appropriate products and wax types for individual client needs.
- Consistently met appointment scheduling requirements, ensuring timely services for all clients.
Front Desk Receptionist
Massage Envy
Naperville, IL
12.2011 - 12.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
CCMA Certificate - Certified Clinical Medical Assistant
First Institute
Vernon Hills, ILLicensed Esthetician - Esthetician
Estelle Sp Institute
Skokie, ILProspect High School
Mount Prospect, IL05.2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Self Motivated
- Adaptable
Certification
- Licensed Esthetician- 4yrs
- Cpr Certificate- Currently in School
- Phlebotomist Certification- Currently in School
Personal Information
Education
true
Timeline
In Home Expert
AT&T Mobility
05.2023 - 08.2025
Activity Aide/pt
City View
06.2017 - 10.2022
Sales Manager
IGS Energy
06.2014 - 01.2023
Waxing Specialist
European Wax Center
07.2013 - 01.2017
Front Desk Receptionist
Massage Envy
12.2011 - 12.2012
CCMA Certificate - Certified Clinical Medical Assistant
First Institute
Licensed Esthetician - Esthetician
Estelle Sp Institute
Prospect High School