Ambria Williams
Valdosta,GA
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
Clearwave Fiber
Valdosta, GA
03.2021 - 01.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
Certified Nursing Assistant
Courageous Homecare
Valdosta, GA
05.2016 - 07.2019
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
CNA - Certified Nursing Assistant, Medication Aide
FELLOWSHIP HOME
Valdosta, GA
01.2016 - 07.2018
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Reminded patients to take prescribed medications or nutritional supplements.
- Utilized effective communication skills with patients, families, and team members.
Administrative Assistant
PROFESSIONAL NURSING AND SUPPORT SERVICES
Valdosta, GA
10.2013 - 12.2016
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations.
- Assisted in the preparation of monthly staff schedules and payroll records.
- Developed policies related to nursing workflow processes such as documentation procedures.
- Maintained accurate patient records, including medical histories, test results, treatments and progress notes.
Education
Associate of Science - Pharmacy Technology
Ultimate Medical Academy
05.2024
Associate of Science - Medical Assisting
Ultimate Medical Academy
07.2014
High School Diploma -
Valdosta High School
05.2006
Skills
- Medical office management
- Organizational skills
- Excellent communication skills
- Medical Billing
- Human Resources Management
- Order Fulfillment
- Quality Assurance
- Benefits Administration
- Quality control
- Recruiting
- Microsoft Office
- EMR systems
- Purchasing
- Time management
- Inside sales
- Warehouse management
- EHR systems
Certification
- Medical Administrative Assistant, 09/01/16, Present
- Certified Medical Assistant, 09/01/16, Present
- CNA
- Pharmacy Technician Certification
- Forklift Certification
- Certified Medical Administrative Assistant
- CPR Certification
- AED Certification
References
References available upon request.
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Clearwave Fiber
03.2021 - 01.2024
Certified Nursing Assistant
Courageous Homecare
05.2016 - 07.2019
CNA - Certified Nursing Assistant, Medication Aide
FELLOWSHIP HOME
01.2016 - 07.2018
Administrative Assistant
PROFESSIONAL NURSING AND SUPPORT SERVICES
10.2013 - 12.2016
Associate of Science - Pharmacy Technology
Ultimate Medical Academy
Associate of Science - Medical Assisting
Ultimate Medical Academy
High School Diploma -
Valdosta High School
- Medical Administrative Assistant, 09/01/16, Present
- Certified Medical Assistant, 09/01/16, Present
- CNA
- Pharmacy Technician Certification
- Forklift Certification
- Certified Medical Administrative Assistant
- CPR Certification
- AED Certification
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