Ambria Wright
Summary
Experienced with patient care coordination, administrative support, and healthcare operations. Utilizes communication skills to manage patient interactions and ensure accurate information flow. Knowledge of healthcare procedures and administrative protocols for efficient service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Patient Service Specialist
Lake Eye Associates
04.2024 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Organized patient records and database to facilitate information storage and retrieval.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
GI Technician
Tavares Surgery Center
01.2023 - 09.2023
- Performed various direct patient care activities under the supervision of a registered nurse
- Assisted patients in dressing and undressing
- Transported patients to and from various patient care areas
- Assisted patients while under the influence of anesthesia
- Handled important documents
Server/Cashier
Nightowl Caribbean Cuisine
12.2015 - 07.2022
- Provided efficient and courteous customer service
- Counted cash drawers at beginning of shifts to verify correct amounts
- Greeted and accommodated guests, building positive experience from first interaction
- Optimized front-of-house operations by managing capacity, avoiding long wait times for guests
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
Education
Interdisciplinary studies -
Florida Agricultural & Mechanical University
Tallahassee, FL02-2026
Skills
- Professional telephone etiquette
- Adaptable and flexible
- Stress management
- Communication
- Reading comprehension
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- Medical terminology
Certification
Certified Patient Service Specialist
Timeline
Certified Patient Service Specialist
Lake Eye Associates
04.2024 - Current
GI Technician
Tavares Surgery Center
01.2023 - 09.2023
Server/Cashier
Nightowl Caribbean Cuisine
12.2015 - 07.2022
Interdisciplinary studies -
Florida Agricultural & Mechanical University
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