Ambrisha Lovett
Summary
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards. Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Boca Regional Hospital
Boca Raton, FL
10.2021 - 12.2023
- Facilitated patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Managed scheduling of appointments, optimizing clinic flow and reducing patient wait times.
- Trained new staff on patient access protocols, fostering a collaborative team environment for improved service delivery.
- Implemented process improvements that enhanced efficiency in patient check-in procedures across departments.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Patient Transporter
Delray Medical Center
Delray Beach, FL
09.2023 - 03.2024
- Transported patients safely between departments using hospital transport systems.
- Assisted medical staff by providing timely patient transfers during high-demand periods.
- Collaborated with nursing teams to ensure efficient patient flow throughout the facility.
- Trained new team members on safety protocols and transportation procedures.
- Monitored patient comfort levels during transfers, addressing concerns promptly.
- Improved workflow efficiency through effective communication with healthcare providers.
Customer Relations Representative
CVS HEALTH CORPORATION
Remote
09.2024 - 08.2025
- Collaborated with cross-functional teams to resolve complex customer issues efficiently.
- Enhanced customer satisfaction through knowledgeable and friendly service interactions.
- Managed inbound calls, chats, and emails to streamline customer support processes.
Substitute Teacher
Broward County School Board
Fort Lauderdale, FL
01.2025 - 03.2026
- Developed and implemented lesson plans tailored to diverse student needs.
- Managed classroom behavior, fostering a positive learning environment.
- Provided individualized support to students, enhancing their academic performance.
- Communicated effectively with parents regarding student progress and classroom activities.
- Adapted quickly to various teaching environments, ensuring continuity in instruction across subjects.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Education
High School Diploma -
Dillard High School
Fort Lauderdale, FL2015
Medical Assistant -
Florida Career College
Fort Lauderdale, FL5 2017
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Medical terminology
- Strong empathy
- Problem-solving
- Relationship building
Personal Information
Timeline
Substitute Teacher
Broward County School Board
01.2025 - 03.2026
Customer Relations Representative
CVS HEALTH CORPORATION
09.2024 - 08.2025
Patient Transporter
Delray Medical Center
09.2023 - 03.2024
Patient Access Representative
Boca Regional Hospital
10.2021 - 12.2023
Medical Assistant -
Florida Career College
High School Diploma -
Dillard High School