Ambrosia Bentley
South Portsmouth,KY
Summary
Knowledgeable practical nurse with deep understanding of patient care and medical procedures. Successfully managed diverse patient needs in various healthcare settings, ensuring high-quality care and patient satisfaction. Demonstrated strong communication and problem-solving skills while working collaboratively with healthcare teams. Diligent with accurate patient information, resulting in 3 "Patient 1st Great Catch" awards from current organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomist/Patient Access Representative
Adena Health System
12.2019 - Current
- Completed annual and routine training in a timely manner
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Packaged and shipped specimens to central lab daily.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
Laboratory Technician/Phlebotomist
BrightView Health
08.2021 - 12.2021
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Oversaw items in inventory and reordered before supplies diminished.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
Phlebotomist/Lab Assistant
Labcorp
09.2018 - 02.2019
- Accurately enter specimen orders to ensure correct tests are performed.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
Sales Professional
Big Sandy Super Store
10.2017 - 02.2018
- Build relationship with customers to create the ultimate Big Sandy experience
- Provide information about the products customers have interest in
- Proper telephone etiquette
- Use of Microsoft word, excel, documents to enter customer and sales information
- Top sales professional based on amount sold
- Met all requirements to receive monthly bonus
- Customer Information entry
- Enter Customer Information For Credit Payments
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Phlebotomy Technician
Kings Daughters Medical Center
12.2015 - 01.2017
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Packaged and shipped specimens to central lab daily.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Assisted in training and onboarding new phlebotomists.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected specimen samples by using appropriate collection procedures.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
Education
Technical school - Practical Nursing
Scioto County Career And Technical Center
Lucasville, OH10.2024
Certificate - Patient Care Technician
Scioto County Career Technical Center
Lucasville, OH06.2014
High school or equivalent - General Studies
Greenup County High School
Lloyd, KY09.2011
Skills
- Patient Care
- Specimen handling
- HIPAA Compliance
- Infection Control
- Adaptable approach
- Blood collection
- Relationship Building
- Phlebotomy Technician
- Task Prioritization
- Attention to Detail
- EMR/Epic/Meditech
- Specimen collection and storage
Certification
- Certified Phlebotomy Technician
- BLS Certification
Accomplishments
- Won "Patient 1st Great Catch" award in 2021, 2022, and 2023.
Timeline
Laboratory Technician/Phlebotomist
BrightView Health
08.2021 - 12.2021
Phlebotomist/Patient Access Representative
Adena Health System
12.2019 - Current
Phlebotomist/Lab Assistant
Labcorp
09.2018 - 02.2019
Sales Professional
Big Sandy Super Store
10.2017 - 02.2018
Phlebotomy Technician
Kings Daughters Medical Center
12.2015 - 01.2017
Certificate - Patient Care Technician
Scioto County Career Technical Center
High school or equivalent - General Studies
Greenup County High School
Technical school - Practical Nursing
Scioto County Career And Technical Center
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