Ambrosia Torres
Lubbock
Summary
Results-driven Night Shift Supervisor excelling in team leadership and conflict resolution. Enhanced service quality in fast-paced environments through effective workflow management and employee development. Dedicated to improving patient access and satisfaction by leveraging expertise in patient registration, billing support, and insurance verification.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Patient Access Representative
UMC Health Systems
Lubbock
01.2026 - Current
- Managed patient registration processes and verified insurance information.
- Utilized electronic health record systems for accurate data entry and updates.
- Supported billing processes by ensuring accurate documentation of services provided.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Obtained necessary signatures for privacy laws and consent for treatment.
Night Shift Supervisor
United Market Street
Lubbock
12.2024 - 03.2026
- Supervised night operations to ensure smooth workflow and team performance.
- Delegated tasks to employees to maintain efficient workplace operations.
- Coordinated with day shift supervisors to address unfinished tasks and resolve issues from night shifts.
- Monitored security and enforced loss prevention strategies during the shift.
- Conferred with management and subordinates to resolve problems or complaints.
- Resolved conflicts between staff members in a professional manner.
- Provided guidance on job duties and answered questions from team members.
- Recommended growth and advancement opportunities to motivate and develop employees.
- Collaborated with team members to improve performance and implement training updates.
- Resolved customer complaints in a timely manner within established guidelines.
Education
Bachelor of Science - Business Administration
Wayland Baptist University
Plainview, TX06-2024
Certification - Ministry
TWC School Of Ministry
Lubbock, TX05-2024
Skills
- Patient registration
- Patient intake
- Patient check-in
- Insurance verification
- Electronic health records
- HIPAA compliance
- Medical terminology
- Medical coding
- Data management
- Problem solving
- Customer service
- Relationship building
- Verbal and written communication
- Written communication
- Multitasking and organization
- Time management
- Written communication
Languages
Spanish
Native/ Bilingual
Certification
- Ministry
Timeline
Patient Access Representative
UMC Health Systems
01.2026 - Current
Night Shift Supervisor
United Market Street
12.2024 - 03.2026
Bachelor of Science - Business Administration
Wayland Baptist University
Certification - Ministry
TWC School Of Ministry