Amear Smith
Milwaukee,Wisconsin
Summary
Personable and dedicated with keen eye for detail and proactive approach. Possesses foundational knowledge in pharmaceutical terminology and drug interactions, along with excellent organizational and data entry skills. Committed to ensuring accurate medication dispensing and enhancing patient care.
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.
Personable and positive individual well-qualified for role in hospitality. Possesses fundamental knowledge of customer service and operational procedures, with strong communication and organizational skills. Aims to deliver exceptional service and contribute to welcoming environment.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Walgreens
Milwaukee, WI
07.2025 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Front End Associate
Walmart
Germantown, Wisconsin
03.2024 - 07.2025
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
- Assign employees to specific duties.
- Keep records of purchases, sales, and requisitions.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Inventory stock and reorder when inventory drops to a specified level.
- Review inventory and sales records to prepare reports for management and budget departments.
- Establish and implement policies, goals, objectives, and procedures for the department.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Enforce safety, health, and security rules.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Establish credit policies and operating procedures.
- Plan budgets and authorize payments and merchandise returns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Seasonal Sales Associate
Macys
Wauwatosa, Wisconsin
10.2023 - 01.2024
- Greet customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases, and receive and process cash or credit payment.
- Prepare merchandise for purchase or rental.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Demonstrate use or operation of merchandise.
- Ticket, arrange, and display merchandise to promote sales.
- Inventory stock and requisition new stock.
- Ticket, arrange, and display merchandise to promote sales.
- Exchange merchandise for customers and accept returns.
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
- Place special orders or call other stores to find desired items.
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
- Clean shelves, counters, and tables.
- Place special orders or call other stores to find desired items.
- Maintain records related to sales.
- Maintain records related to sales.
- Maintain records related to sales.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Prepare sales slips or sales contracts.
- Estimate and quote trade-in allowances.
- Bag or package purchases and wrap gifts.
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
- Help customers try on or fit merchandise.
- Bag or package purchases and wrap gifts.
- Help customers try on or fit merchandise.
- Help customers try on or fit merchandise.
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
- Estimate quantity and cost of merchandise required, such as paint or floor covering.
- Rent merchandise to customers.
- Estimate cost of repair or alteration of merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Assistant Daycare Teacher
Royal Palace Child Development
Milwaukee, Wisconsin
02.2023 - 09.2023
- Confer with parents and staff to discuss educational activities and policies and students' behavioral or learning problems.
- Monitor students' progress and provide students and teachers with assistance in resolving any problems.
- Teach classes or courses or provide direct care to children.
- Set educational standards and goals and help establish policies, procedures, and programs to carry them out.
- Determine the scope of educational program offerings and prepare drafts of program schedules and descriptions to estimate staffing and facility requirements.
- Direct and coordinate activities of teachers or administrators at daycare centers, schools, public agencies, or institutions.
- Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities.
- Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs.
- Inform businesses, community groups, and governmental agencies about educational needs, available programs, and program policies.
- Collect and analyze survey data, regulatory information, and demographic and employment trends to forecast enrollment patterns and the need for curriculum changes.
- Organize and direct committees of specialists, volunteers, and staff to provide technical and advisory assistance for programs.
- Prepare and submit budget requests or grant proposals to solicit program funding.
- Write articles, manuals, and other publications and assist in the distribution of promotional literature about programs and facilities.
- Inform businesses, community groups, and governmental agencies about educational needs, available programs, and program policies.
- Collect and analyze survey data, regulatory information, and demographic and employment trends to forecast enrollment patterns and the need for curriculum changes.
- Recruit, hire, train, and evaluate primary and supplemental staff and recommend personnel actions for programs and services.
- Determine the scope of educational program offerings and prepare drafts of program schedules and descriptions to estimate staffing and facility requirements.
- Determine allocations of funds for staff, supplies, materials, and equipment and authorize purchases.
- Direct and coordinate activities of teachers or administrators at daycare centers, schools, public agencies, or institutions.
- Determine allocations of funds for staff, supplies, materials, and equipment and authorize purchases.
- Review and interpret government codes and develop procedures to meet codes and to ensure facility safety, security, and maintenance.
- Review and evaluate new and current programs to determine their efficiency, effectiveness, and compliance with state, local, and federal regulations and recommend any necessary modifications.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing educational opportunities for students.
- Assisted in maintaining a clean and safe classroom environment, reinforcing daycare safety protocols.
- Increased student engagement by utilizing diverse teaching methods tailored to individual learning styles.
- Provided one-on-one support for children with special needs, ensuring their successful integration into group activities.
- Supported the lead teacher in monitoring student behavior, enforcing rules and addressing issues as they arose.
- Offered tutoring support for struggling learners, identifying areas of need and tailoring instruction accordingly.
- Developed strong relationships with families, fostering open communication regarding child progress and concerns.
Education
Pharmacy Technician Course Completion - Pharmacy Technician
New Beginnings Adult Learning Center
Milwaukee, WIHighschool -
Marshall Highschool
05.2023
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Insurance billing
- Supply restocking
- Stocking shelves
- Healthcare regulations
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Money handling
- Reading
- Writing
Timeline
Pharmacy Technician
Walgreens
07.2025 - Current
Front End Associate
Walmart
03.2024 - 07.2025
Seasonal Sales Associate
Macys
10.2023 - 01.2024
Assistant Daycare Teacher
Royal Palace Child Development
02.2023 - 09.2023
Pharmacy Technician Course Completion - Pharmacy Technician
New Beginnings Adult Learning Center
Highschool -
Marshall Highschool