AMEERA ATTIA
Brooklyn,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Productive Regional Account Manager offering 10 years of experience and outstanding oral and written communication skills. Persuasive and charming yet committed to honesty and maintaining long-term, individualized relationships. Known for increasing profits, streamlining company procedures and goal-oriented mindset.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Account Manager
Virgin Atlantic
New York, NY
10.2023 - Current
- Generated leads through networking, cold calls and industry connections.
- Managed the Tri state (JFK, EWR, and IAD) sales and operations
- Renegotiated contracts with expiring accounts to continue relationships with current company clients.
- Communicated by phone, email and traveled for face to face contact for 28 accounts.
- Liaised between parent company and independent distributors.
- Utilized customer relationship management systems to document client interactions.
- Acquired extensive sales data, analyzing inventory and sales trends to predict company production.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to event marketing, sales and brand promotion.
- Built relationships with customers and community to promote long term business growth.
- Kept detailed records of daily activities through online customer database.
- Met existing customers to review current services and expand sales opportunities.
- Attended monthly sales meetings and quarterly sales trainings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed, maintained and utilized diverse client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Quoted prices, credit terms and other bid specifications.
- Communicated by phone, email and traveled for face to face contact for 28 accounts.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
KEY ACCOUNTS REPRESENTATIVE
TURKISH AIRLINES
05.2016 - 10.2023
- Coordinating Global and local key accounts in the Americas region by generating weekly and monthly reports on performance and Flown as booked reports
- Handeling the Space allocations for the region by coordinating with HQ capacity team
- Generating Executive weekly reports
- Handeling all the Local incentive agreement process and negotioation with our partners
- Creating flyers and announcments for the region, and assisting with sharing to all the partners and customers
- Handeling and coordinating Events and exhibitions through out the region
- Hadeling pricing such as (ratesheets, Promos, and RFQ's tenders for key accounts)
- Handeling the Americas region reservations and bookings
- Accounting (Billiings and disputes)
- Operations (Handeling Perishables such as flower shipments, and special commodiies)
- Monitored key account performance metrics on a daily basis to identify areas of improvement or growth opportunities
- Conducted market research activities including competitor analysis, pricing structures and product trends to drive sales growth initiatives
- Prepared presentations for executives on performance outcomes of key accounts, providing recommendations for future growth plans
- Successfully negotiated contracts with clients, ensuring optimal terms and conditions for the company
- Identified potential new business opportunities, resulting in increased sales revenue
- Organized trade shows and other events related to key accounts in order to build relationships with potential customers
- Provided outstanding customer service to key accounts, exceeding expectations and resolving issues promptly.
- Supported customer satisfaction through regular follow-up and communication.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Kept detailed records of customer interactions for optimal traceability.
- Analyzed accounts for delinquencies and other ongoing issues.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
SALES MANAGER
BABYLON EXPRESS
01.2015 - 04.2016
- Analyzed sales data to identify trends and make recommendations for improvement
- Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently
- Participated in customer meetings and worked closely with team to resolve customer satisfaction issues
- Ensured compliance with all applicable laws and regulations pertaining to selling activities
- Traveled for in-person meetings with customers and partners, developing key relationships
- Built partnerships with third-party vendors to expand sales opportunities.
Education
UNDERGRADUATE IN BIOLOGY, E-MARKETING, BIOLOGY -
HUNTER COLLEGE
09.2017
ASSOCIATE IN SCIENCE (A.S.) IN BIOLOGY -
LAGUARDIA COMMUNITY COLLEGE
06.2015
HIGH -
INTERNATIONAL HIGH SCHOOL
06.2012
Skills
- Client Information Database Systems
- Special Projects
- Business Development
- Monthly Closings
- Industry Trends
- Customer Service and Assistance
- Customer Interaction
- Key Account Management
- Sales Expertise
- Communication and Negotiations
- Customer Engagement
- Business Partnerships
- Problem Resolution
- Daily Status Reports
- Paperwork Processing
- Effective Customer Communication
- Organizational Skills
- Freight Operations
- Promotional Events
- Microsoft Excel
- Microsoft Office
- Overdue Balance Detection
- Revenue Growth
- Customer Relationship Development
- Public Speaking
- Market Analysis
- Data-Driven
- Sales forecasting
- Team leadership
- Relationship building
- Problem solving
- Decision making
- Time management
- Business development
- Contract Negotiation
Certification
Dangerous Goods Certification
References
- Kalid Jamal, Babylon Express, Regional Sales Manager, (917) 754-0592, Kalid.jamal90@yahoo.com
- Ahmed ATTIA, Napier Park, Operation Analyst, (516) 528-4271, Ahmed.attia@napierparkglobal.com
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Turkish
Professional Working
Timeline
Regional Account Manager
Virgin Atlantic
10.2023 - Current
KEY ACCOUNTS REPRESENTATIVE
TURKISH AIRLINES
05.2016 - 10.2023
SALES MANAGER
BABYLON EXPRESS
01.2015 - 04.2016
UNDERGRADUATE IN BIOLOGY, E-MARKETING, BIOLOGY -
HUNTER COLLEGE
ASSOCIATE IN SCIENCE (A.S.) IN BIOLOGY -
LAGUARDIA COMMUNITY COLLEGE
HIGH -
INTERNATIONAL HIGH SCHOOL