Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Ameera Keval

Santa Clara,CA

Summary

Strategic Senior Program Manager with extensive experience in leading operational initiatives and optimizing processes in fast-paced, innovation-driven environments. Proven ability to manage multi-million-dollar budgets while implementing scalable systems that enhance efficiency through data-driven insights. Recognized for cultivating high-performance cultures and driving cross-functional collaboration via effective leadership development and workforce planning strategies. Committed to delivering impactful solutions that align with organizational growth goals and streamline operations.

Overview

10
10
years of professional experience

Work History

Territory Operations Manager

Tesla
04.2024 - Current
  • Led the development and execution of operational standards across California (55 service centers), collaborating with regional managers and program teams to ensure consistency, efficiency, and operational excellence
  • Implemented site audit checklists, improving standardization across 55 locations and reducing service inconsistencies by 30%
  • Analyzed key business metrics to deliver data-driven operations reviews (weekly, monthly, quarterly), identifying performance trends and cost-saving opportunities that increased revenue by 10%
  • Optimized the end-to-end customer journey for service appointments across 55 service centers, reducing key-to-key time by 20%, which resulted in a 10% increase in customer satisfaction
  • Developed and manage 15 regional field trainers, driving real-time coaching and technical training to technicians and advisors across the territory, leading to a 20% increase in service efficiency and higher first-time fix rates
  • Designed, developed and scaled a 5-week onboarding program for service leadership, standardizing training materials and coaching initiatives, achieving 100% training compliance and accelerating new hire readiness by 30%
  • Developed and maintain a data-driven learning dashboard to track training progress for Technicians, Advisors, and Managers, increasing training completion rates by 25% and aligning workforce capabilities with business objectives
  • Craft and manage team-wide communications, including presentations, newsletters, and organizational updates, ensuring clarity, alignment, and engagement across the organization

Senior Program Manager, Operations

Apple
09.2017 - 08.2023
  • Led the development and execution of large-scale operational programs, managing a $50M fund and overseeing 20+ global initiatives to drive process efficiency and strategic impact
  • Spearheaded the annual creation, translation, publication, training and implementation of Supplier Responsibility Code of Conduct, and Standards for Apple suppliers world-wide
  • Implemented standardized workflows and scalable processes by launching a Project Management Office (PMO), optimizing project execution, and ensuring alignment across cross-functional teams
  • Built Tableau dashboards to track, analyze, and manage org budget, providing real-time financial insights and enabling data-driven decision-making to optimize resource allocation and operational spending
  • Designed and implemented a global supply chain incident tracking system, standardizing responses, improving collaboration across teams, and enhancing risk management efficiency
  • Drove cross-functional alignment among engineering, marketing, PR, and operations, facilitating weekly business reviews and ensuring seamless execution of strategic initiatives
  • Developed and piloted the Fair and Ethical Recruitment Due Diligence Toolkit within Apple's global supply chain, collaborating closely with the International Organization for Migration (IOM) to implement responsible recruitment practices aligned with the UN Guiding Principles on Business and Human Rights, OECD Due Diligence Guidance, and IOM’s Migrant Worker Guidelines, strengthening ethical labor standards and supplier accountability
  • Defined, designed, developed, facilitated and monitored tailored onboarding, technical, professional development and DEI trainings for a global team of 1K+ employees, fostering a swift transition, and contributing to a cohesive organizational culture

Security Program Manager

Apple
Cupertino, CA
04.2015 - 09.2017
  • Acted as a business-facing program manager, delivering essential business intelligence and strategic guidance to engineering, operations, and product development teams
  • Developed and presented onboarding training to 50K+ employees
  • Conducted comprehensive program-wide reviews for execs, presenting detailed insights and strategic recommendations
  • Managed secure prototype transportation from over 50 suppliers worldwide

Education

Master's Degree - Nonproliferation and Counterterrorism

Middlebury Institute of International Studies
01.2014

Bachelor's Degree - Economics,Middle Eastern Studies

Wellesley College
01.2012

Skills

  • Strategic Planning & Execution
  • Program & Project Management (Agile, Waterfall, Hybrid)
  • Risk Management & Mitigation
  • Budgeting & Financial Planning ($50M Budgets)
  • Process Optimization & Continuous Improvement
  • Stakeholder Engagement & Cross-Functional Collaboration
  • KPI Development & Performance Tracking
  • Change Management & Organizational Transformation
  • PMO (Project Management Office) Implementation
  • Data-Driven Decision Making
  • Operational Excellence & Standardization
  • Business Process Reengineering
  • Service Operations & Customer Experience Improvement
  • Resource Allocation & Workforce Planning
  • Executive Reporting & Business Reviews
  • Leadership Development & Coaching
  • Onboarding & Employee Training Programs

Hobbies and Interests

Travel (>70 countries), Photography, Community Service, Peer Mentoring/Tutoring, Puzzles/Escape Rooms, Board Games, Public Speaking

Timeline

Territory Operations Manager

Tesla
04.2024 - Current

Senior Program Manager, Operations

Apple
09.2017 - 08.2023

Security Program Manager

Apple
04.2015 - 09.2017

Master's Degree - Nonproliferation and Counterterrorism

Middlebury Institute of International Studies

Bachelor's Degree - Economics,Middle Eastern Studies

Wellesley College

Similar Profiles

CREATE PROFILE
Ameera Keval