Ameera Moua
Roseville,CA
Summary
Passionate and experienced sales representative with 3 years of experience in the optical field. Excelling in customer service and bonding to create an ecstatic environment. Quick to learn and adapt in new scenarios to efficiently carry out responsibilities. Focused on providing the highest quality customer satisfaction and product knowledge.
Overview
3
3
years of professional experience
Work History
Optician Technician
Blue Oaks Eyecare
Roseville
06.2022 - 06.2025
- Assisted patients in selecting appropriate eyewear frames and lenses that suited their stylistic preferences.
- Educated patients on proper eyewear care and maintenance procedures.
- Processed insurance claims and managed patient billing inquiries.
- Ensured a clean and welcoming environment in the optical dispensing area.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
Barista
Starbucks
Roseville
03.2022 - 06.2022
- Maintained cleanliness and organization of the workspace and equipment.
- Engaged with customers to provide exceptional service and address inquiries.
- Operated cash register and processed customer transactions accurately.
- Assisted in inventory management by restocking supplies as needed.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Education
Bachelor of Science - Psychology
Sacramento State
Sacramento, CA06-2027
Skills
- Excellent customer service
- Customer education
- Inventory management
- Effective communication
- Problem resolution
- Up to date with fashion trends
- Retail sales
Timeline
Optician Technician
Blue Oaks Eyecare
06.2022 - 06.2025
Barista
Starbucks
03.2022 - 06.2022
Bachelor of Science - Psychology
Sacramento State