Amela Bulic

Manage daily front desk responsibilities, including verifying insurance, collecting payments, answering phones and scheduling appointments.

• Great/register and check-in patients upon arrival in a courteous and respectful manner. Update, verify and complete patient registration, obtain and verify insurance information via websites, collect payments and maintain patient medical records. Complete daily patient admission work queues and upload necessary documents into EPIC.

• Greet patients, answer phones, schedule appointments and verify patient and insurance information. Manage daily bank deposits. Oversee physical therapist schedules. Oversee and manage front office operations. Maintain inventory and order supplies. Manage internal documents and databases. Facilitate employee meetings. Left employment due to relocating to Michigan in Feb 2019.

• Supervise 14 Clinical Assistants for WIC (Women’s, Infants and Children Program) Prioritize workloads, schedule staff, assign work, and monitor quality of work for accuracy of content, completeness and compliance with Federal USDA requirements Oversee daily support operations for Boise and six surrounding offices Interview, hire, train and submit annual evaluation performances Resolve client issues and recommend resolutions Determine staff skill development needs Program expert and liaison between management and staff Interpret, apply and explain complex policies as mandated by the USDA Resolve conflicts and processing problems Perform daily interactions with internal/external customers and the public