Amelia Brown
Philadelphia,PA
Summary
Delivery excellence world class customer service with quality and accuracy. High performing and forward-thinking customer service representative with five years exemplary record delivering world class customer service and customer loyalty with 100% accuracy. Constantly identified by clients as extremely detail oriented and a critical clear within every customer service job. Willingness to exhaust all avenues with a result of delivering nothing short of excellence to clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct support professional
Community Option Inc
01.2021 - Current
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Patient care tech
Copper university hospital
01.2019 - 12.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Server
Morrison Healthcare
01.2018 - 01.2019
- Help customers with product and services addressing needs - based on referral and product recommendation
- Patience, work well under pressure
- My hard work helped the company in positive ways
- Always on time and covered shifts when needed
- Recognize the opportunity to enhance relationships with clients by proactively exploring needs and making proper recommendations to meet the client's needs
- Provide efficient and responsive service to customers by supporting an acceptable level of productivity
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Upper Darby high school
Drexel Hill, PA06.2020
Associate - Nursing
Delaware County Community College
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Medication Administration
- Client documentation
- Behavioral Management
- Housekeeping tasks
- Direct Patient Care
- Transportation
- Health and safety requirements
- Appointment Scheduling
- Patient Care
- Client Transportation
- ADL support
- Medical Records Management
Accomplishments
- Documented and resolved Issue which led to Results.
Certification
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Certified Medication Aide (CMA) - State Departments of Health.
- Adult CPR/AED certification – American Red Cross.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Direct support professional
Community Option Inc
01.2021 - Current
Patient care tech
Copper university hospital
01.2019 - 12.2021
Server
Morrison Healthcare
01.2018 - 01.2019
High School Diploma -
Upper Darby high school
Associate - Nursing
Delaware County Community College
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