Amelia Castillo
Raleigh,NC
Summary
Proven leader in hospitality management, adept at operations management and staff recruitment, with a track record of enhancing guest satisfaction and retention at Comfort Inn & Suites. Skilled in schedule coordination and adept at resolving incidents to boost company reputation. Demonstrates exceptional ability to manage payroll and promote profitable sales, ensuring operational excellence.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Comfort Inn & Suites
10.2020 - 08.2021
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Restaurant Manager
Armando’s Pizza
03.2022 - Current
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Education
GED -
East Wake High School
Wendell, NC05.2022
Skills
- Schedule Coordination
- Recruitment
- Staff Management
- Operations Management
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Armando’s Pizza
03.2022 - Current
Front Desk Agent
Comfort Inn & Suites
10.2020 - 08.2021
GED -
East Wake High School