Alonzo Jordan
San Diego,CA
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
L Auberge Del Mar
San Diego, CA
01.2024 - 05.2024
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Trained and supervised employees on office policies and procedures.
- Performed wide-ranging administrative, financial and service-related functions.
- Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
Barista
Starbucks
San Diego, CA
10.2020 - 11.2022
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
Education
Bachelor Of Business Administration - Business
San Diego State University
San Diego, CA07.2020
Skills
- Problem-Solving Skills
- Hospitality Service
- Guest Services
- Guest Satisfaction
- Office Administration
- Workload Management
- Fast Learner
- Basic Mathematics
- File and Record Keeping
- Schedule Coordination
- Multi-Line Phone Systems
- Billing and Coding
- Microsoft Office Suite
- Inventory control
- Customer service
Timeline
Front Desk Agent
L Auberge Del Mar
01.2024 - 05.2024
Barista
Starbucks
10.2020 - 11.2022
Bachelor Of Business Administration - Business
San Diego State University