Open To Work
Nicole Jackson
Louisville,KY
Work Preference
Summary
Administrative Assistant with extensive experience in enhancing guest satisfaction and operational efficiency in fast-paced environments. Proven track record in managing complex schedules, resolving escalated guest issues, and supporting team coordination to streamline workflows. Strong organizational skills and proficiency in administrative tasks, including documentation management and financial processing.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Front Desk Agent
Hotel Genevieve
Louisville, KY
03.2026 - Current
- Check in and out all hotel guests in a confident, professional and personalized manner
- Responded promptly to guest comments and concerns, informing supervisor and assisting with corrective measures.
- Foster positive relationships with employees and guests to enhance overall experience
- Ensure all calls are answered in a courteous, professional and efficient manner
- Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
- Opened and secured shift bank, verifying all cash and credit transactions. to include the verification of all cash, credit card and room charge transactions during all shifts
- Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
- Utilize extensive knowledge of local restaurants, special events, city attractions, and amenities to provide tailored recommendations to guests
- Assist in the development and implementation of special projects
Front Desk Manager
Embassy Suites by Hilton
Louisville, KY
07.2025 - 01.2026
- Led all reception and guest service operations as the Front Office manager. This role bridges the gap between high-level hotel management and day-to-day guest interactions to ensure brand standards and occupancy goals are met.
- Led team of front office staff, hiring, training, and mentoring agents, night auditors, and concierge teams to enhance service delivery.
- Oversaw daily check-in/check-out processes and managed shift schedules, ensuring a professionally maintained reception area that met brand standards.
- Guest Relations: Act as the primary point for resolving escalated guest complaints and handling complex inquiries to maintain high satisfaction scores.
- Compiled occupancy reports and managed departmental budgets while ensuring accuracy in cash handling and billing procedures.
- Coordinated with housekeeping and maintenance to ensure room readiness and resolve facility issues.
- Revenue Management: Support the general manager in maximizing room revenue through upselling and monitoring inventory and rates.
- Managers are responsible for operations using Hilton's cloud-based Property Engagement Platform (PEP), which has replaced the legacy OnQ system globally.
- Reviewed and processed Reading Now letters to ensure timely communication with guests.
Administrative Assistant - Construction
GHK Truss LLC
Clarksville, IN
07.2024 - 04.2025
- Project documentation management (RFIs, submittals, change orders)
- Coordinated project documentation, managed schedules, processed invoices, and maintained accurate records to support compliance and reporting requirements.
- Provided job-site support and managed office operations to enhance project efficiency and team collaboration.
- Facilitated communication between vendors and subcontractors, ensuring project alignment and timely updates for all stakeholders.
- Adept at supporting procurement, subcontractor communication, and job-site logistics while ensuring smooth day-to-day operations.
- Scheduling and calendar coordination for field and office teams
- Accounts payable, invoice processing, and expense tracking
- Known for strong organizational skills, professionalism, and the ability to anticipate needs in dynamic construction settings.
Front Office Assistant Manager
Hilton
Louisville, KY
08.2017 - 09.2024
- A Guest Experience Ambassador is someone in the role of leadership training to become an Assistant GM or GM. This role is touching all bases of hospitality from, Sales, Marketing, Front office supervisor, and Housekeeping exception. ETC
- Welcomed guests with a warm smile, contributing to positive first impressions.
- Checked guests in and out throughout the day.
- Addressed guest complaints promptly, enhancing guest satisfaction and loyalty.
- Created new reservations.
- Conducted training sessions for new hires, facilitating onboarding and ensuring understanding of company policies.
- Managed procurement of office supplies to maintain adequate inventory levels for daily operations.
- Provided support across various departments, collaborating with team members to enhance workflow and efficiency.
Site Manager
IST Management Services / MCBRAYER PLLC
Louisville, KY
10.2020 - 11.2023
- Led daily operations of office, ensuring smooth and efficient workflow.
- Supported HR by managing hiring process, orientation, and new hire paperwork while supervising onsite operations to ensure safety and compliance.
- Prepare attorneys for trials. Preparing and organizing courtrooms for trials. Managing exhibits, ensuring smooth operations, and assisting attorneys with trial-related matters.
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
- Coordinating with clients with scheduling meetings, setting up Zooms, and team meetings.
- Managed office supply budgets, achieving monthly savings of $500 or more.
- Consistently adheres to business procedure guidelines. Maintain all logs and reporting documentation with attention to detail.
Education
HIGH SCHOOL DIPLOMA - Upper secondary education
Eastern High School
US05-1998
Skills
- Front desk
- Guest relations
- Customer service
- Customer communication
- Management
- Administrative experience
- Organizational skills
- Time management
- Schedule management
- Attention to detail
- Problem-solving
- Decision making
- Project tracking
- Clerical experience reporting
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Computer operation
- Front desk
- Night audit
- Property renting
- Resident confidentiality
- Interpersonal skills
- Front desk coordination
- Schedule management
Certification
- Driver's License
- Certified Notary Public
- ServSafe
- Food Handler Certification
Personal Information
Willing To Relocate: Louisville, KY
Timeline
Front Desk Agent
Hotel Genevieve
03.2026 - Current
Front Desk Manager
Embassy Suites by Hilton
07.2025 - 01.2026
Administrative Assistant - Construction
GHK Truss LLC
07.2024 - 04.2025
Site Manager
IST Management Services / MCBRAYER PLLC
10.2020 - 11.2023
Front Office Assistant Manager
Hilton
08.2017 - 09.2024
HIGH SCHOOL DIPLOMA - Upper secondary education
Eastern High School