Amelia Crews
Hilliard,FL
Summary
Proficient, polite, and dedicated to offering excellent customer service and professional support. Skilled in ensuring timely client processing through effective communication and staff coordination. Competent in scheduling, record keeping, and organized client services. Demonstrated the ability to complete tasks accurately, despite interruptions and competing demands. Self-motivated and dependable, achieving high performance with minimal supervision.
Overview
13
13
years of professional experience
Work History
Office Manager
Osprey I & E, INC
Hilliard, FL
10.2023 - Current
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Shipping Clerk
Samsonite LLC
Jacksonville, US
01.2020 - 10.2023
- Planned, scheduled and dispatched loads efficiently to maintain accurate ship time
- Prepared accurate shipping orders and bills of lading to direct and route materials
- Checking in customer orders, labeling and documentation prior to shipment to avoid delays
- Reported delays, accidents or other traffic and transportation situations
- Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements
- Closing shipments for end of day reports
Permit Specialist/Office Assistant
Arctic Air of Northern Florida LLC
Callahan, US
02.2021 - 08.2022
- Pulling and closing out County/City permits.
- Answering phones.
- Scheduling service calls, HVAC installs, inspections, and maintenance.
- Sending parts quotes and new HVAC unit quotes.
- Checking in shipments.
- Resolving issues and customer complaints.
Shipping Clerk
Science First
Yulee, US
08.2016 - 12.2019
- Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements
- Obtained required documentation to move cargo onward.
- Implemented cost-effective methods, carriers, and routes to optimize shipping and receiving strategies.
- Prepared accurate shipping orders and bills of lading to direct and route materials
- Directed warehouse team in stocking merchandise, pulling orders, and setting up loads.
- Checked customer orders, labeling, and documentation prior to shipment to avoid delays.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Prepared shipments for postage through careful packing, sealing, and labeling of materials.
- Prepared and processed shipping documents, including work and shipping orders, route materials, and bills of lading.
Sandwich Artist
Subway
Fernandina Beach, US
08.2011 - 08.2019
- Prepared food items, including sandwiches and other products, to meet customer specifications.
- Complied with safety and sanitation guidelines to ensure the health and wellbeing of customers and other staff.
- Assisted customers, including answering questions, and preparing orders.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Interacted with customers while taking orders and promoted a positive image for the business through excellent customer service.
- Organized food preparation stations and replenished supplies as needed.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Cleaned and maintained all food preparation stations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Calculated charges, issued table checks, and collected payments from customers.
- Checked in deliveries and signed off on products received
- Managed closing duties, including restocking items and reconciliation of cash drawer
- Interviewed, hired and trained new team members
Medical Office Assistant
Amelia Internal Medicine
Fernandina Beach, US
03.2019 - 05.2019
- Checking patients in and out.
- Taking and posting payments.
- Answering phone calls and scheduling appointments in a timely manner.
- Making sure insurance and medical forms are current.
- Filing and distributing medical documentation to each doctor of the practice.
- Displaying courteous yet prompt customer service skills to each patient's concerns.
Office Administrator
Trim All Lawn Service
Fernandina Beach, US
09.2018 - 03.2019
- Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
- Multi-tasked to keep all assigned projects running efficiently
- Managed physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Coordinated schedules, administrative functions, quality assurance and process improvements
- Knowledge of Quickbooks
Manager/Receptionist
New York Nails
Fernandina Beach, US
08.2013 - 08.2018
- Coordinated daily and weekly schedules, and monthly calendar obligations for sixteen nail technicians.
- Welcomed guests and clients in an upbeat and friendly manner.
- Answered and directed incoming calls using a multi-line telephone system.
- Represented office personnel and company brand in regular client correspondence.
- Kept reception area clean and organized to provide visitors with a positive first impression of the company.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Assisted customers with store and product complaints.
- Processed all sales transactions accurately and in a timely fashion.
- Built and maintained effective relationships with peers and upper management.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Opened and closed the store, which included counting cash drawers and making bank deposits
Education
High School Diploma -
Yulee High School
Yulee, FL01.2013
Skills
- Inbound and outbound calling
- Scheduling
- Credit card payment processing
- Meticulous and organized
- Courteous demeanor
- Flexible
- Detail oriented
- Multitasking and prioritizing
- Professional appearance
- Training and Development
- Efficient and accurate
- Shipping & Receiving
- Packaging
- Order Picking
- Pallet Jack
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Manager
Osprey I & E, INC
10.2023 - Current
Permit Specialist/Office Assistant
Arctic Air of Northern Florida LLC
02.2021 - 08.2022
Shipping Clerk
Samsonite LLC
01.2020 - 10.2023
Medical Office Assistant
Amelia Internal Medicine
03.2019 - 05.2019
Office Administrator
Trim All Lawn Service
09.2018 - 03.2019
Shipping Clerk
Science First
08.2016 - 12.2019
Manager/Receptionist
New York Nails
08.2013 - 08.2018
Sandwich Artist
Subway
08.2011 - 08.2019
High School Diploma -
Yulee High School