Amelia Delgado
El Paso,TX
Summary
Motivated high school graduate eager to embark on a career journey and gain valuable experience. Possessing a strong aptitude for quick learning, determined to excel in any role undertaken. Seeking an opportunity in a dynamic work environment that fosters professional growth and provides ample room for advancement. Committed to contributing positively to a team while continuously expanding skill set and achieving personal development goals.
Overview
3
3
years of professional experience
Work History
Host
Hotel Paso Del Norte
04.2024 - Current
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Documented all customer and booking information in Software.
Host
Park Tavern
03.2023 - 06.2024
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Waitress
GRAND CHINA BUFFET
03.2022 - 12.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Team Member
Chick-fil-A
01.2022 - 11.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Junior High School Education -
Burges High School
El Paso, TXSkills
- Customer Service
- Multitasking proficiency
- Effective Time Management
- Problem-solving skills
- Patience and Empathy
- Phone Etiquette
- Exceptional communication
- Guest Engagement
- Hospitality service expertise
- Guest complaint resolution
Languages
Spanish
English
Timeline
Host
Hotel Paso Del Norte
04.2024 - Current
Host
Park Tavern
03.2023 - 06.2024
Waitress
GRAND CHINA BUFFET
03.2022 - 12.2023
Team Member
Chick-fil-A
01.2022 - 11.2022
Junior High School Education -
Burges High School
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