Amelia Diaz
Richmond
Summary
Doctor's Assistant/Receptionist with a solid foundation in enhancing clinic efficiency and patient care, supported by five years of experience in digital shopping operations. Demonstrates exceptional organizational and communication skills, effectively managing complex scheduling and administrative tasks while fostering a professional and compassionate environment. Committed to leveraging strong customer service and problem-solving abilities to ensure smooth clinic operations and patient satisfaction.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
6
6
years of professional experience
Work History
Receptionist
Complete Allergy & Asthma
02.2025 - Current
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled patient appointments and maintained the scheduling system efficiently.
- Greeted patients warmly, ensuring a positive first impression upon arrival.
- Processed patient intake forms while verifying insurance information accurately.
- Handled patient inquiries and provided information about services offered.
- Collected patient information and updated medical records accurately.
Doctor's Assistant/Receptionist
Richmond Eye Care
07.2024 - 02.2025
- Streamlined patient flow, enhancing clinic efficiency while providing compassionate care and maintaining detailed medical records.
- Managed complex appointment scheduling, insurance verification, and claims filing, ensuring smooth operations and patient satisfaction.
- Facilitate effective communication between patients, doctors, and staff, creating a professional atmosphere that prioritizes patient care and comfort.
- Manage diverse administrative tasks with precision, including filing, transcription, and document handling, to support clinic operations and patient care.
- Educated patients on proper eye care and preventive practices.
- Managed patient records using electronic health record systems effectively.
- Conducted follow-up visits with patients to assess the effectiveness of treatments.
Digital shopper
Walmart
08.2019 - 04.2024
- Streamlined digital shopping process, enhancing customer satisfaction and order accuracy while meeting tight deadlines consistently.
- Pioneered new approaches to online order fulfillment, reducing processing time and improving overall efficiency of digital shopping operations.
- Fostered positive customer relationships through proactive communication, ensuring timely order updates and resolving inquiries promptly.
- Maintained meticulous attention to detail in product selection and order preparation, minimizing errors and enhancing customer trust.
Education
High School Diploma -
Lamar Consolidated High School
Skills
- Communication skills
- Problem solving
- Time Management
- Phone etiquette
- Customer service
- Organizational skills
- Appointment scheduling
- Insurance verification
Additional Information
Authorized to work in the US for any employer, Streamlined patient flow, enhancing clinic efficiency while providing compassionate care and maintaining detailed medical records., Managed complex appointment scheduling, insurance verification, and claims filing, ensuring smooth operations and patient satisfaction., Facilitated effective communication between patients, doctors, and staff, creating a professional atmosphere that prioritizes patient care and comfort., Managed diverse administrative tasks with precision, including filing, transcription, and document handling, to support clinic operations and patient care., Streamlined digital shopping process, enhancing customer satisfaction and order accuracy while meeting tight deadlines consistently., Pioneered new approaches to online order fulfillment, reducing processing time and improving overall efficiency of digital shopping operations., Fostered positive customer relationships through proactive communication, ensuring timely order updates and resolving inquiries promptly., Maintained meticulous attention to detail in product selection and order preparation, minimizing errors and enhancing customer trust.
Timeline
Receptionist
Complete Allergy & Asthma
02.2025 - Current
Doctor's Assistant/Receptionist
Richmond Eye Care
07.2024 - 02.2025
Digital shopper
Walmart
08.2019 - 04.2024
High School Diploma -
Lamar Consolidated High School