Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic

Amelia Dodson

Miami

Summary

Experienced Front Desk Agent with a background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made a significant impact in previous roles through the implementation of innovative solutions for improved guest satisfaction.

Overview

17
17
years of professional experience

Work History

Front Desk Agent

Marriot courtyard coral gables
Miami
09.2024 - Current
  • Assisted with luggage handling for incoming guests.
  • Resolved customer complaints promptly and courteously.
  • Managed cash drawer responsibly throughout shift.
  • Verified accuracy of room rates and other charges during check-in process.
  • Answered phones, responded to inquiries, and took messages.
  • Provided information about hotel amenities, services, and local attractions.
  • Provided excellent customer service while upholding company policies.

Sales Associate

Bath & Body Works
Miami
02.2024 - 09.2024
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Organized stockroom shelves according to size, color, or style.
  • Bagged or packaged purchases and wrapped gifts.
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment, including floors, windows, and displays.
  • Developed trusting relationships with customers by making personal connections.

Crew Member

McDonald's Restaurant
Miami
02.2023 - 08.2024
  • Greet customers with a friendly demeanor, assist with orders, and ensure customer satisfaction throughout the dining experience.
  • Process customer orders efficiently using POS systems, manage cash transactions, and maintain accuracy in handling payments.
  • Adhere to strict cleanliness and sanitation standards, including maintaining a clean and organized workstation, clean equipment, and utensils, and following food safety protocols to ensure a safe dining environment for customers. Address customer inquiries, concerns, and complaints promptly and professionally, resolving issues to ensure a positive customer experience and escalating complex issue management when necessary.
  • Participate in training programs and ongoing learning opportunities.

Childcare Specialist

Silver Palms
Miami
07.2021 - 08.2022
  • Provided a safe and nurturing environment for children
  • Developed and implemented age-appropriate activities and curriculum
  • Monitored and supervised children during indoor and outdoor playtime.
  • Ensured proper hygiene and cleanliness standards are maintained.
  • Communicated effectively with parents or guardians regarding their child's progress and any concerns.
  • Observed and documented children's behavior and developmental milestones
  • Collaborated with other childcare staff to create a supportive team environment.

Guitar Educator

Guitars Over Guns
Miami
09.2018 - 05.2019
  • Developed structured lesson plans and learning objectives tailored to students' skill levels, interests, and learning styles.
  • Delivered engaging and effective guitar lessons that cover various aspects of playing, including technique, theory, repertoire, and musical interpretation.
  • Educating students on basic guitar care and maintenance practices, including tuning, string changing, cleaning, and minor repairs.
  • Developed students' ability to recognize and play melodies, chords, and rhythms by ear, enhancing their musicality and improvisational skills
  • Providing personalized guidance and feedback to students to address their specific needs, challenges, and areas for improvement.

Marine Conservation Initiative

Blackpoint Marina park
Miami
09.2008 - 01.2018
  • Participated in and helped organize beach cleanups to remove litter and debris from coastal areas, contributing to the preservation of marine habitats and wildlife.
  • Assisted with data collection efforts during beach cleanups or environmental surveys, such as documenting types and quantities of marine debris, to contribute to scientific research and monitoring efforts.
  • Raised awareness about the importance of protecting the marine environment.
  • Assisted in planning and organizing fundraising events, awareness campaigns, or community outreach activities related to marine conservation.

Education

Associate of Arts - Fine Arts

Miami Dade College
Miami, FL
04-2024

High School Diploma -

Robert Morgan Educational Center
Miami, FL
06-2021

Skills

  • Communication skills
  • Time management
  • Problem solving
  • Hotel operations
  • Cash handling
  • Foreign languages
  • Customer service

Accomplishments

  • Honor Roll
  • Perfect Attendance award

Languages

Spanish
Limited

Affiliations

  • Dancing
  • Singing
  • Yoga
  • Painting

Timeline

Front Desk Agent

Marriot courtyard coral gables
09.2024 - Current

Sales Associate

Bath & Body Works
02.2024 - 09.2024

Crew Member

McDonald's Restaurant
02.2023 - 08.2024

Childcare Specialist

Silver Palms
07.2021 - 08.2022

Guitar Educator

Guitars Over Guns
09.2018 - 05.2019

Marine Conservation Initiative

Blackpoint Marina park
09.2008 - 01.2018

Associate of Arts - Fine Arts

Miami Dade College

High School Diploma -

Robert Morgan Educational Center

Similar Profiles

CREATE PROFILE