Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amelia Dodson

Miami,FL

Summary

Results-oriented individual with a proven track record in customer service and operational efficiency. Skilled in managing reservations and resolving guest inquiries, committed to delivering outstanding experiences in a fast-paced environment.

Overview

4
4
years of professional experience

Work History

Host

Biltmore Hotel
Coral Gables, FL
01.2026 - Current
  • Welcomed and seated guests, ensuring a positive first impression of hotel experience.
  • Coordinated reservations and managed waitlists to optimize table turnover and guest satisfaction.
  • Communicated effectively with kitchen staff and servers to streamline dining operations.
  • Assisted in training new hosts on operational procedures and customer service standards.

Front Desk Agent

Marriott
Coral Gables, FL
03.2024 - 01.2026
  • Managed front desk operations, ensuring efficient check-in and check-out processes.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Coordinated room assignments and special requests using property management systems.
  • Assisted in training new staff on front desk procedures and hotel policies.

Crew Member

Macdonals
Miami, FL
08.2022 - 03.2024
  • Provided exceptional customer service in fast-paced environment.
  • Assisted in food preparation and assembly with adherence to safety standards.
  • Maintained cleanliness and organization of workstations to ensure efficiency.
  • Operated kitchen equipment safely while following operational procedures.

Education

Bachelor of Arts - Hospitality Management

Miami Dade College
Miami, FL
04-2027

Associate of Arts - Music

Miami Dade College
Miami, FL
04-2023

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Phone etiquette
  • Problem Solving

Timeline

Host

Biltmore Hotel
01.2026 - Current

Front Desk Agent

Marriott
03.2024 - 01.2026

Crew Member

Macdonals
08.2022 - 03.2024

Bachelor of Arts - Hospitality Management

Miami Dade College

Associate of Arts - Music

Miami Dade College