Results-oriented individual with a proven track record in customer service and operational efficiency. Skilled in managing reservations and resolving guest inquiries, committed to delivering outstanding experiences in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Host
Biltmore Hotel
Coral Gables, FL
01.2026 - Current
Welcomed and seated guests, ensuring a positive first impression of hotel experience.
Coordinated reservations and managed waitlists to optimize table turnover and guest satisfaction.
Communicated effectively with kitchen staff and servers to streamline dining operations.
Assisted in training new hosts on operational procedures and customer service standards.
Front Desk Agent
Marriott
Coral Gables, FL
03.2024 - 01.2026
Managed front desk operations, ensuring efficient check-in and check-out processes.