Amelia Gotobed
Brooklyn,NY
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
7
7
years of professional experience
Work History
Retail Sales Supervisor
Mejuri
12.2021 - Current
- Exceeded sales targets by building close connections with clients and following up on their needs and desires
- Maintained organizational standards to ensure accurate inventory counts for over 1000 SKUs
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Sales Supervisor & Customer Service Associate
Reformation
11.2019 - 12.2021
- Served as a liaison between clients and all other aspects of the brand
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Promoted exceptional customer service by engaging clients through direct channels like email, social media and phone calls
Visuals Manager
Wildfang
10.2019 - 03.2020
- Coordinated with merchandising department to support release and product allocation dates
- Managed analytical reports to identify and track sales activities and customer trends and change visuals accordingly
- Hosted styling events to provide clients with personal styling services
Store Manager
Uniqlo
09.2018 - 05.2019
- Managed store employees successfully in extremely fast-paced and high volume environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates on product knowledge by using wide variety of training tools.
Purchasing Assistant, Marketing Assistant
Buffalo Exchange
08.2016 - 05.2018
- Oversaw supplier related activities and monitored supplier performances such as quality control.
- Established and managed supplier and vendor relationships.
- Increased customer engagement through social media by connecting with them directly and solving problems through online channels.
Education
Bachelor of Science - Retailing & Consumer Sciences
University of Arizona
Tucson, AZ12.2018
Skills
- Social Media Management
- Customer Service
- Event Planning
- Project Management
- Budget Management
- Trend Forecasting
- Networking
- Acuity
- Zendesk
- Google Suite
- Microsoft Office
- Mac & Windows OS
Timeline
Retail Sales Supervisor
Mejuri
12.2021 - Current
Sales Supervisor & Customer Service Associate
Reformation
11.2019 - 12.2021
Visuals Manager
Wildfang
10.2019 - 03.2020
Store Manager
Uniqlo
09.2018 - 05.2019
Purchasing Assistant, Marketing Assistant
Buffalo Exchange
08.2016 - 05.2018
Bachelor of Science - Retailing & Consumer Sciences
University of Arizona