Amelia Herndon
Durant,OK
Summary
Dedicated professional with strong communication skills and a focus on guest satisfaction. Proven ability to deliver exceptional service in fast-paced environments, ensuring quality assurance and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Car Hop
Sonic
Durant, OK
2025 - Current
- Delivered food and beverages to customers in a timely manner.
- Provided excellent customer service, addressing inquiries and ensuring satisfaction.
- Operated point-of-sale system for order processing and payment collection.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new team members on operational procedures.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Operated headset communication system to take orders quickly and accurately from customers.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
- Promoted teamwork among staff members by offering assistance when needed.
- Adapted quickly to new menu items and promotions to provide up-to-date information to customers.
Hostess
Rib Crib Bbq & Grill
Durant, OK
2024 - 2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest experience.
- Assisted servers by communicating special requests and dietary restrictions.
- Coordinated with kitchen staff to ensure timely food delivery to guests.
- Trained new hostesses on seating procedures and customer service protocols.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Durant High School
Durant, OK05-2026
Skills
- Good communication
- Drive-thru experience
- Strong work ethic
- Flexible schedule
- Guest satisfaction
- Order accuracy
- Phone etiquette
- Quality assurance
- Cleanliness
- Payment processing
- Friendly attitude
- Willing to learn
- Quick learner
- Teamwork and collaboration
- Safety conscious
- Adaptability and dependability
Timeline
Car Hop
Sonic
2025 - Current
Hostess
Rib Crib Bbq & Grill
2024 - 2025
High School Diploma -
Durant High School