Amelia Iankowski
McKinney,TX
Summary
Proven Medical Assistant at Health One Medical Center, adept in HIPAA compliance and patient scheduling, enhancing customer service excellence. Spearheaded a streamlined check-in process, significantly improving patient satisfaction. Expert in medical terminology, I excel in creating a professional and welcoming environment, demonstrating a unique blend of technical proficiency and interpersonal skills.
Overview
2025
2025
years of professional experience
Work History
Medical Assistant
Health One Medical Center
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Organized and maintained files and records to ensure up-to-date documentation.
Front Desk Receptionist
Health One Medical Center
03.2022 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Organized and maintained files and records to ensure up-to-date documentation.
Education
Bachelor Of Hospitality And Tourism Management - Business Administration
Pontifícia Universidade Católica Do Paraná
Brazil06.2004
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Health One Medical Center
03.2022 - 08.2024
Medical Assistant
Health One Medical Center
Bachelor Of Hospitality And Tourism Management - Business Administration
Pontifícia Universidade Católica Do Paraná
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