Amelia Margou
Summary
Adept at multitasking and organization, I excelled in fast-paced environments at Samurai Steak and Sushi, enhancing guest satisfaction through exceptional service and engagement. I'm committed to maintaining high cleanliness standards, ensuring welcoming atmospheres for every guest.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating others needs, resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Server
Samurai Steak and Sushi
11.2023 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
Restaurant Hostess
Samurai Steak and Sushi
11.2023 - 01.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Store Clerk
Leo Gifts Shop
03.2021 - 07.2023
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Performed inventory control, such as counting, and stocking merchandise.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Strengthened team efficiency, training new clerks on store procedures and customer service best practices.
Education
High School Diploma -
Geo International High School
1808 Loop St, Bowling Green Ky06-2025
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cleanliness standards
- Task prioritization
- Multitasking and organization
- Multitasking
- Reliability
- Warm and friendly
Languages
English
Professional Working
Yapese
Native or Bilingual
Timeline
Server
Samurai Steak and Sushi
11.2023 - 01.2025
Restaurant Hostess
Samurai Steak and Sushi
11.2023 - 01.2024
Store Clerk
Leo Gifts Shop
03.2021 - 07.2023
High School Diploma -
Geo International High School
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