Amelia Marshall
Rockwall
Summary
Motivated individual with strong problem-solving and teamwork strengths. Brings reliability, initiative, and a proactive approach to new challenges. Eager to contribute positively to team dynamics and support organizational success.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Claire's
Palm Beach Gardens, FL
10.2025 - 05.2026
- Oversaw daily store activities to maintain high standards of professionalism and optimize workflow efficiency.
- Directed scheduling and coordination of employees while delegating daily tasks to maintain operational efficiency and accountability.
- Streamlined maintenance and updates of store records, operational documents, and reports to enhance organizational efficiency.
- Engaged with customers, team members, and upper management to provide solutions and foster positive relationships.
- Oversaw hiring, onboarding, and training initiatives for new employees to ensure adherence to company procedures, customer service standards, and workplace expectations.
- Executed cash management operations to maintain financial integrity and operational efficiency.
- Managed coordination of store readiness for promotions, seasonal events, and inventory adjustments to support seamless daily operations.
- Facilitated seamless operations by managing administrative tasks, providing customer support, and overseeing team activities concurrently.
- Cultivated an inclusive atmosphere to enhance interactions with children, families, and a variety of customer demographics.
- Supported conflict resolution efforts and addressed sensitive situations to maintain a harmonious work environment.
- Implemented rigorous cleaning and organization protocols to ensure store alignment with company standards.
- Enhanced store operations by maintaining productivity accountability and fostering strong team communication to support leadership.
Keyholder / Acting Store Manager
Build A Bear Workshop Inc
Palm Beach Gardens, FL
05.2023 - 10.2025
- Executed daily store operations, focusing on accurate cash handling and efficient security measures to maintain operational integrity.
- Managed daily store functions during leadership gaps, ensuring seamless operations and team productivity in a dynamic retail setting.
- Designed and implemented interactive experiences aimed at fostering enjoyment and satisfaction among children and families.
- Guided guests through the bear-building experience to enhance creativity and ensure customer satisfaction.
- Oversaw adherence to company standards, ensuring optimal cleanliness, organization, visual merchandising, and presentation throughout the store.
- Managed documentation processes to ensure operational paperwork remained accurate, compliant, and current.
- Coordinated schedules for product launches, promotions, and store events to support timely execution and seamless operations.
- Managed team performance and workflow efficiency to ensure timely store operations while delivering outstanding customer service.
- Developed and implemented training programs to enhance new team members' understanding of customer engagement sales techniques and daily responsibilities.
- Managed resolution of customer issues to enhance satisfaction and maintain a welcoming environment for guests.
- Enhanced customer experience by providing personalized recommendations to drive sales goals.
- Maintained poise and leveraged leadership skills to effectively manage operational duties and ensure exceptional customer service during peak times.
Education
Bachelor of Science - Psychology
Florida Atlantic University
Boca Raton, FL05-2026
Skills
- Administrative Support & Office Management
- Data Entry & Record Maintenance
- Microsoft Office & Google Workspace
- Calendar Management & Scheduling
- Organization & Attention to Detail
- Written & Verbal Communication
- Confidential Records Management
- Time Management & Multitasking
- Parent & Customer Relations
- Child-Focused Communication
- Leadership & Team Collaboration
- Problem-Solving & Adaptability
Timeline
Assistant Manager
Claire's
10.2025 - 05.2026
Keyholder / Acting Store Manager
Build A Bear Workshop Inc
05.2023 - 10.2025
Bachelor of Science - Psychology
Florida Atlantic University