Amelia McDonald
BayCare
New Port Richey,FL
10
years of professional experience
Results-oriented Office Manager experienced in driving success and exceeding targets in fast-paced environments. Enhanced operational efficiency through strategic thinking and hands-on experience in database administration, account reconciliation, and payroll administration. Committed to continuous learning and team success, leveraging strong analytical and communication skills to deliver impactful solutions.
Experienced healthcare professional prepared for role, specializing in patient support and care coordination. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in patient advocacy, healthcare navigation, and effective communication. Reliable and compassionate, ensuring seamless patient experiences and optimal outcomes.
Work History
Patient Navigator
1 Year 3 Months- Coordinated patient navigation workflows across referrals and authorizations, appointments, and follow-up care.
- Collaborated with clinical teams to resolve care barriers and streamline patient transitions.
- Coordinated patient navigation workflows across referrals, appointments, and follow-up care.
- Monitored referral status and ensured timely completion of required documentation.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Developed strategies to improve overall efficiency in the navigation process while maintaining high-quality care standards.
Registrar
2 Years 9 Months- Registered patients for admission, ensuring accurate records for efficient processing.
- Check for authorization for appointments to ensure a smooth check in process.
- Guided patients through financial responsibilities, providing information on options and assistance programs.
- Verified authorization for appointments, facilitating a seamless check-in experience.
- Facilitated communication with faculty for effective course coordination. to ensure course availability and scheduling with STAT orders.
Office Manager
2 Years 5 Months- Managed office operations by ordering supplies, maintaining equipment, and coordinating calendars to ensure smooth workflow.
- Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes.
- Resolved customer inquiries and complaints promptly and professionally, enhancing customer satisfaction.
- Maintained confidential records relating to personnel matters.
- Created and maintained filing systems to ensure accurate record keeping.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Provided comprehensive administrative support for executive staff by scheduling meetings, preparing agendas, and documenting meeting minutes.
Bookkeeper
3 Years 11 Months- Processed payments, prepared invoices, reconciled bank statements, and maintained records of accounts receivable and payable.
- Accurately entered financial transactions into accounting software and ensured that all data was accurate and up-to-date.
- Recorded invoices received from suppliers or vendors in accounting system to ensure accurate bill processing.
- Processed bills by recording invoices received from suppliers or vendors on accounting system database.
- Verified accuracy of invoices and payments prior to processing to maintain financial integrity.
- Identified discrepancies between financial documents and implemented effective solutions to enhance accuracy of records.
- Developed strong organizational skills to keep track of multiple clients' accounts simultaneously.
- Maintained confidentiality of client information at all times in accordance with company policy.
- Prepared weekly payroll summaries which included deductions for taxes, insurance premiums.
- Ensured timely submission of sales tax returns in order to avoid penalties from state agencies.
- Verified accuracy of financial records to reduce risks.
Clerk
1 Year 1 Month- Delivered exceptional customer service to enhance customer satisfaction.
- Assisted customers with product selection by providing accurate information about products.
- Processed payments and verified customer information to maintain accurate records.
- Operated office equipment including computers, printers, copiers, scanners.
- Guided customers in product selection by offering detailed and accurate information.
Education
HIGH SCHOOL DIPLOMA
Skills
Patient Data Management
Customer service
Administering Payroll
Insurance Verification
Financial Counseling
Office management
Teamwork and collaboration
Problem-solving
Healthcare Navigation
Time management
Calm and effective under pressure
Effective communication
Verbal communication
Punctuality and reliability
Database Administration
Insurance expert
References
References available upon request
Timeline
Patient Navigator
BayCare Health System Inc.
08.2025 - CurrentRead More
Registrar
BayCare
02.2024 - CurrentRead More
Office Manager
HealthcareHD LLC
08.2021 - 01.2024Read More
Bookkeeper
One Health Direct LLC
09.2017 - 08.2021Read More
Clerk
JoAnn Fabrics
06.2016 - 07.2017Read More
Dunedin High School
HIGH SCHOOL DIPLOMA
Read More