Amelia Monzerad Zapata
Los Angeles,CA
Summary
Reliable operations support professional with strengths in customer service, document control, calendar coordination, and data entry. Brings experience across reception, campus programs, and administrative support, with a steady approach to managing records, assisting visitors, and keeping workflows accurate and organized.
Overview
5
5
years of professional experience
Work History
Receptionist
Avocet
Playa Vista, California
05.2026 - Current
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Resolved routine visitor and caller requests with professional communication.
- Maintained office records, filing systems, and reception logs.
- Verified visitor access, issued badges, and tracked guest sign-ins.
Federal Work-Study Student Assistant
CSU Northridge Art Galleries
Northridge, CA
09.2025 - 05.2026
- Assisted in exhibition development and gallery programming through preparation, visitor engagement, and event coordination within academic arts environment
- Executed artwork installation, spatial planning, and arrangement of works to enhance curatorial vision across campus gallery spaces
- Prepared exhibition spaces for artwork installation and opening receptions
- Supported gallery visitors with exhibit information and wayfinding
- Organized artwork labels, wall text, and gallery signage
Receptionist
The Village at Northridge
Northridge
07.2025 - 05.2026
- Coordinated front desk operations in high-volume senior living community, managing calls, visitors, and daily administrative functions to enhance resident experience.
- Handled incoming phone calls, directing them to the appropriate staff members.
- Scheduled appointments and maintained shared calendars.
- Maintained organized workflows and facilitated cross-department communication to promote seamless and professional operations.
Business & Administrative Assistant
CSU Northridge D&I Dept
Northridge
02.2024 - 07.2025
- Coordinated calendars, generated financial reports, and streamlined administrative operations for executive leadership in fast-paced department.
- Processed invoices, purchase requests, and expense records.
- Prepared correspondence, memos, and department communications using CSU Northridge office standards.
- Developed and maintained financial tracking documents in Excel to enhance communication and support program execution across the team
Youth Advisory Board Member
Los Angeles Suicide Prevention Network
Los Angeles
08.2024 - 01.2025
- Collaborated on strategic outreach and advocacy efforts to broaden engagement and strengthen program impact
- Advised suicide prevention staff on youth mental health messaging and outreach strategies.
- Contributed to design and delivery of mental health programming through art-based workshops and community initiatives that enhanced participant involvement
- Reviewed program materials for clear, youth-centered language and crisis support accuracy.
- Presented personal insights during meetings to inform board decisions during board meetings and planning sessions.
Event Coordinator
CSU Northridge Pride Center
Northridge
03.2022 - 02.2024
- Coordinated and executed campus programs and events, enhancing student engagement and managing logistics for successful outcomes.
- Developed detailed reports on event planning progress, timelines, and budgets to ensure transparent communication and effective resource allocation.
- Facilitated access to campus resources for students and maintained communication with faculty and staff to support student success.
Student Gallery Guide Intern
Getty Trust Foundation
Los Angeles
06.2021 - 08.2021
- Delivered engaging, structured tours and interactive presentations for elementary and middle school groups, simplifying complex cultural and historical content to enhance understanding and participation.
- Designed and facilitated hands-on educational activities that increased visitor engagement and showcased effective public speaking and audience management skills
- Guided visitors through exhibitions, providing informative insights and context about the artworks. through galleries using Getty collection and exhibition highlights.
Education
Paralegal Studies Certificate -
University of California, Los Angeles
Los Angeles, CA03-2027
Bachelor of Arts - Communication Studies
California State University Northridge
Northridge, CA05-2026
Skills
- Customer Service
- Administrative support
- Event coordination
- Calendar management
- Data entry
- Microsoft Office
- Document management
- Financial Statement preparation
- Communication & Interpersonal
- Student relations
Accomplishments
- CSUN University Student Union: Board Of Directors -Served on the Diversity & Inclusion Committee, Internal Review Committee, and Facilities and Operations Committee
- Delta Zeta Sorority -Vice President New Member Education, Membership Recruitment Cabinet, etc.
- Recipient of the Tomiar Rudy Ortega Scholarship -Pukuu Cultural Community Services
- CIEE Study Abroad -England, France, and Spain
Timeline
Receptionist
Avocet
05.2026 - Current
Federal Work-Study Student Assistant
CSU Northridge Art Galleries
09.2025 - 05.2026
Receptionist
The Village at Northridge
07.2025 - 05.2026
Youth Advisory Board Member
Los Angeles Suicide Prevention Network
08.2024 - 01.2025
Business & Administrative Assistant
CSU Northridge D&I Dept
02.2024 - 07.2025
Event Coordinator
CSU Northridge Pride Center
03.2022 - 02.2024
Student Gallery Guide Intern
Getty Trust Foundation
06.2021 - 08.2021
Paralegal Studies Certificate -
University of California, Los Angeles
Bachelor of Arts - Communication Studies
California State University Northridge