Amelia Mortero
Windham
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Experienced and dedicated to enhancing employee satisfaction and business success. Hardworking team player bringing necessary experience and knowledge to tackle any demand.
Overview
4
4
years of professional experience
Work History
Selling Team Leader
American Eagle Outfitters, Inc
06.2022 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Customer Service Associate
Walgreens
01.2022 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Associate
Marshalls
10.2020 - 09.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
High School Diploma -
Windham High School
Windham Center, ME06.2022
BBA - Marketing
University of Southern Maine
Portland, ME12.2027
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Staff Training
- Performance Improvement
- Goal Setting
- Daily workflow improvement
- Flexible Schedule
- Giving Constructive Feedback
Timeline
Selling Team Leader
American Eagle Outfitters, Inc
06.2022 - Current
Customer Service Associate
Walgreens
01.2022 - 10.2022
Associate
Marshalls
10.2020 - 09.2021
High School Diploma -
Windham High School
BBA - Marketing
University of Southern Maine