Amelia Nelson
Ephrata,WA
Summary
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Offering customer-focused approach and genuine willingness to learn and grow in dynamic environment. Brings solid foundation in communication and organization, easily adapting to new information and procedures. Ready to use and develop problem-solving and multitasking skills in Desired Position role.
Overview
1
1
year of professional experience
Work History
Breakfast Attendant
Best Western Rama Inn
Ephrata, WA
02.2024 - Current
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
Front Desk
Best western rama inn
Ephrata, WA, USA
02.2024 - Current
- Conducted overnight financial reconciliations and report compilations.
- Customer service
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
- Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
- Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
- Coordinated with housekeeping staff to ensure timely room turnovers and cleanliness standards were met
- Provided administrative support by preparing documents, organizing files, and handling correspondence
- Responded to email inquiries in a professional manner within established timelines
- Collaborated with other departments such as concierge services or maintenance to address guest needs effectively
- Updated reservation systems with accurate information on room availability and rates for efficient bookings
- Trained new front desk personnel on standard operating procedures and customer service protocols
Education
Trades related apprentiship coaching - Carpentry, cement masonry, plastering
Tacoma Community College
Gig Harbor, WA12.2023
Skills
- Guest Relations Experience
- Auditing
- Culinary experience
- Night Audit
- Cash Handling
- Guest Services
- Cooking
- Pool Cleaning Experience
- Phone Etiquette
- Serving Experience
- Office Management
- Kitchen Management Experience
- Drywall Experience
- Cleaning Experience
- Plastering
- Laundry
- Front Desk
Additional Information
Blueprint Reading, Site demolition, Site preparation, Scaffold building, Material handling, Marking and layout, Hand and power tools, Job site safety, Concrete reinforcement and installation, Knowledgeable of geometric dimensioning and tolerancing; as well as, reading/interpreting blueprints, engineering plans, and specifications., Proficient in placing, smoothing, finishing, and repairing concrete structures., Proficient with ergonomic practices and carrying techniques in application to construction industry, specifically pertaining to 50 Lbs or more in materials., Proficient in material handling., Responsible for keeping equipment/tools in good working order., Genuine belief in continuous improvement and disciplined processes with a willingness to analyze processes, if needed, to create a more efficient environment and culture.
Timeline
Breakfast Attendant
Best Western Rama Inn
02.2024 - Current
Front Desk
Best western rama inn
02.2024 - Current
Trades related apprentiship coaching - Carpentry, cement masonry, plastering
Tacoma Community College