Amelia Ortiz
Anchorage
Summary
Dedicated professional with a strong background in patient care and customer service. Skilled in time management, medical terminology, and team collaboration, ensuring high-quality service and guest satisfaction in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cocktail Server
Gallos Mexican Restaurant
Anchorage
06.2018 - Current
- Maintained cleanliness of the bar area and serving stations.
- Collaborated with team members to manage busy service periods effectively.
- Delivered cocktails promptly to tables, ensuring guest satisfaction.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Managed multiple tables simultaneously while maintaining high-quality service.
- Trained new employees to perform duties.
Front Desk Receptionist
Alaska Trauma and Acute Care Surgery
Anchorage
09.2022 - 10.2023
- Greeted patients and visitors warmly upon arrival.
- Scheduled patient appointments efficiently using electronic systems.
- Handled insurance verification processes for incoming patients.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed multi-line phone system for incoming calls and inquiries.
Education
High School Diploma -
West Anchorage High School
Anchorage, Alaska05-2019
Associate of Applied Science - Surgical Technology
University of Alaska Anchorage
Anchorage, AK05-2025
Skills
- Healthcare support
- Medical terminology
- Surgical procedures
- Team collaboration
- Customer service
- Memory retention
- Time management
- Efficient multitasking
Languages
Spanish
Native/ Bilingual
Certification
Basic Life Support Provider
Timeline
Front Desk Receptionist
Alaska Trauma and Acute Care Surgery
09.2022 - 10.2023
Cocktail Server
Gallos Mexican Restaurant
06.2018 - Current
High School Diploma -
West Anchorage High School
Associate of Applied Science - Surgical Technology
University of Alaska Anchorage