Joseph Adam
Timber Town Harley-Davidson
Salem,OR
1
Certification
19
years of professional experience
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and process implementation. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities with a strong focus on team and culture building.
Work History
General Manager
2 Years 10 Months- Directs dealership operations across sales, service, parts, marketing and finance departments to maintain consistent customer experience. Hold daily check-ins with management to ensure store process's are being followed.
- Drives year-over-year business growth while leading operations, strategic vision, and long-range planning. Created better inventory management process, leading to reduced flooring cost.
- Manages budget implementations, quarterly manager reviews, training, schedules, and contract negotiations. Developing the yearly budget for each department, to ensure depart goals align with store profitability.
- Leads managers and staff through hiring, coaching, scheduling, training and performance expectations. Setting measurable KPI's while training and managing to them.
- Collaborates with ownership on business planning, sales strategy, new brand acquisition and operational priorities. Developed business plan, and implementation process for acquisition of new OEM brands.
- Develops and manages budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately. Created KPI dashboard that allow managers to easily track KPI's and make adjustments to process in real time.
- Analyzes market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully. Monthly check-ins with digital marketing to unsure we are visible in areas that are underserved, or emerging.
- Evaluates financial reports to control expenses, strengthen margins, and support budget and profitability goals. Weekly monitoring of P&L and outgoing expenses to ensure we remain profitable and are not wasteful.
- Cultivates strong relationships with clients, vendors, and external marketing partners to ensure long-term success and loyalty.
- Resolves and reduces escalated customer concerns and service issues to protect retention and brand reputation. Developed outreach program to unsure customer satisfaction.
Fixed Operations Director
2 Years 9 Months- Coordinated and managed the Parts and Service Department staffing to support scheduling accuracy and workload balance.
- Managed and supervised Parts and Service sales associates, and service advisors.
- Coordinate and lead all daily/weekly staff meetings.
- Provided support to additional departments if and when necessary.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Developed comprehensive budget and financial forecast reports for ownership/GM to review, ensuring fiscal responsibility and profitability.
- Led Parts and Service Department in resolving operational bottlenecks and maintaining store standards. Developed dashboard to track every customer vehicle through the departments, in every stage of work.
- Trained Parts and Service staff on CSI expectations, shop processes, and customer communication standards. Successfully increased Service department CSI score from 50 to 88.
- Scheduled Parts and Service employees for shifts, taking into account customer traffic and employee strengths. Ensured that service jobs were being given to the correct technician, this helped with the speed of repairs.
- Resolved escalated customer complaints promptly and professionally, maintaining a high level of client satisfaction. Listened to customer concerns, to unsure problems were addressed correctly the first time.
- Developed and implemented process improvements for warranty administration, inventory control, and service order accuracy. Used standard process's to ensure the same things were done every time.
Service Manager
2 Years 1 Month- Supervised repair order status updates, maintaining accurate documentation throughout service process.
- Coordinated technician schedules, balancing workload, priority repairs, and shop efficiency. Revised intake process, to not only show all of our offerings, but to ensure the customers needs were met.
- Coordinate technician schedules, balancing workload, priority repairs, and shop efficiency.
- Managed parts coordination for service jobs, reducing delays and supporting workflow continuity. Daily meetings with Parts manager to ensure parts needed for repairs were ordered, and high turn items were being stocked.
- Coordinated warranty and insurance claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements (both factory and aftermarket).
- Reviewed customer concerns, translated repair needs into clear estimates, and approved service recommendations.
- Hired, trained and supervised team of service staff members to meet business goals.
- Assisted the GM/owner in organizing and overseeing assignments to drive operational excellence.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Assistant Parts Manager
6 Years 6 Months- Managed parts counter operations, supporting accurate product selection and availability. Continually making sure the floor was stocked and neat for customers to shop.
- Supported parts department workflow, improving accuracy, responsiveness, and daily operational consistency.
- Processed custom orders, backorders, and returns while maintaining precise inventory records. Controlled inventory check-in as well as inventory cycle counts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and trained staff on product knowledge and customer service.
- Ensured smooth day-to-day operations, delegating tasks to team members while ensuring adherence to company policies and procedures.
- Assisted customers with parts identification, fitment questions, and accessory recommendations.
- Utilized dealership systems to track inventory, place orders, and update order statuses.
- Streamlined parts inventory management through diligent tracking and recordkeeping.
- Assist with special events both on and off site.
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers' vehicles.
- Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
Production Team Lead
4 Years- Led daily production workflows to meet safety, quality, and output expectations.
- Trained team members on standardized work, job rotation, and line procedures.
- Implemented quality control measures, significantly reducing the number of defective products produced.
- Inspected products and machines to maintain quality and efficiency.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Conducted routine inspections to check quality and compliance with established specifications.
- Boosted morale, fostering a positive work environment through open communication and supportive leadership practices.
- Planned, scheduled, and delegated daily work to team of employees.
Education
High School Diploma
Graduated
- Graphic design / Photography
Skills
Operations management
P&L management
Purchasing and planning
Team leadership
Budget allocation
Training and development
Customer relations
Strategic planning
Proficient in Microsoft Office
Adobe
Excel
Word
Light speed NXT
Evo
Talon
Zios
Google suite
Podium
Certification
Harley-Davidson Warranty Administrator, Harley-Davidson Fixed Operations, Harley-Davidson Inventory Management, Harley-Davidson Parts Management, Harley-Davidson Service Management, Garage Composites Service Manager Training, Garage Composites General Manager Training
Timeline
General Manager
Timber Town Harley-Davidson
12.2023 - CurrentRead More
Fixed Operations Director
Timber Town Harley-Davidson
03.2021 - 12.2023Read More
Service Manager
MotoSport Hillsboro
02.2019 - 03.2021Read More
Assistant Parts Manager
Gruene Harley-Davidson
08.2012 - 02.2019Read More
Production Team Lead
Toyota Motor Corp
11.2007 - 11.2011Read More
Saint Phillips College
from Graphic design / Photography
Read More
New Braunfels High School
High School Diploma
Read More