Amelia Riddick
Summary
Enthusiastic customer service professional with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Chic-Fil-A
Murray, KY
05.2020 - 05.2024
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Customer Service Cashier
Sonic
Hopkinsville, KY
06.2018 - 05.2020
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Built loyal clientele through friendly interactions and consistent appreciation.
Manager
Jersey Mike's Subs
Hopkinsville, KY
06.2023 - Present
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Education
Some College (No Degree) - General Studies
Murray State University
Murray, KYSkills
- Customer Service
- Customer Complaint Resolution
- Guest Services
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer inquiries
Affiliations
- Coached cheerleading and dance to a group of young girls on the weekends.
- Volunteer for missions to serve children who are in need.
Accomplishments
- Received a monetary customer service recognition award from the owner of Vitae Visual.
Timeline
Manager
Jersey Mike's Subs
06.2023 - Present
Customer Service Cashier
Chic-Fil-A
05.2020 - 05.2024
Customer Service Cashier
Sonic
06.2018 - 05.2020
Some College (No Degree) - General Studies
Murray State University